Service Now Business Analyst

Roles & Responsibilities:* Conduct workshops and lead multiple implementations from a customer strategy standpoint* Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer's internal processes and functions for improved efficiency and effectiveness* Own business requirements and agreement of priorities with clients/end users* Conduct impact analysis on existing business process and function* Produce functional specifications, wireframes, and mock-ups for delivery teams* Partner with technical team to conduct demos and show & tells with client end users* Contribute to writing test scripts including acceptance criteria* Facilitate testing/UAT and obtain agreement on priorities with client / end usersWhat You Bring Along* 4 + years of of experience working in a business-related position* Strong knowledge of business process architecture principles for cloud-based platforms* Exposure to Technology workflows, such as ITSM and ITOM desirable* Strong written and verbal communication skills* Ability to assess and mitigate risk* Effective facilitation, coaching and mentoring skills with ability to motivate a team* Strong problem-solving skills; ability to simplify complex situations* Strong relationship management skills with all levels* Ability to deliver a high degree of customer satisfaction* Comfortable working in a matrixed organization* Comfortable working with ambiguity and changeEducation:* A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experienceCertifications & Knowledge* ServiceNow Certified System Administrator (CSA),* ServiceNow Certified Implementation Specialist (CIS)* ITIL Foundations PRB