Expert Service Delivery Engineer - Lahore

What is a Expert Service Delivery Engineer?

This role oversees the end-to-end delivery of technical solutions, ensuring adherence to project timelines, quality standards, SLAs and client requirements.

The role reports directly to the Team Lead Service Delivery and has 0 person reporting directly into it with an extended team of 14 team members.

What does a Expert Service Delivery Engineer do?

Collaborate with cross-functional teams, including project managers, vendors, and sale channels to ensure smooth project execution and delivery.

Act as the main point of contact for sale channels, addressing their project-related concerns, providing regular updates, and managing internal/external client expectations.

Stay up-to-date with industry trends, emerging technologies, and best practices in service delivery to drive continuous improvement within the team.

Configuration of CE devices like Fortinet, Cisco, Juniper, Raisecom etc.

In-house Testing of new products/services for viability.

Requirements

What are we looking for and what does it require to be a Expert Service Delivery Engineer?

Minimum 3 years of experience with Fixed & Mobile networks, strong knowledge of Cloud, IP networks & transmission networks, and relevant certification of CCNP, JNCIA, HCIP.

Proven experience of BGP, OSPF, GRE, IPSEC, SIP, Routing, Switching, QinQ, IoT and Cloud Technologies.

Strong proficiency in MS Office Suite, especially MS PowerPoint, Word & Excel.

Good presentation skills and fluency in English & Urdu.

Ability to build positive working relationships, both internally and externally.

Demonstrated ability to manage utilization of resources, project plans, client expectations, and deliver high-quality solutions within defined timelines.

Analytical mindset with problem-solving abilities to identify and address issues proactively.

Ability to manage multiple projects simultaneously and prioritize tasks effectively.

Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr