Application Support Engineer

Job Description

• Responsible for the software installation process for clients as per GET standards.
• Conduct training sessions for clients on newly installed Software products.
• Provide technical client support and issue resolution remotely (via email, phone, and other electronic medium) or onsite.
• Conduct live demos to introduce Software products to clients.
• Provide guidance to team members on customer problems.
• Solve complex maintenance problems using software diagnostic.
• Diagnose, Research, troubleshoot and identify solutions to software issues
• Installing customized software systems and all necessary components.

Job Requirements

• Must have solid experience in SQL schema design and Database.
• Hands-on experience with Windows/Linux.
• Database and SQL (Oracle and MSSQL), application server’s management and configuration, application deployment.
• Good experience on K8 or OpenShift.
• Scripting and automation oriented with hands-on.
• IIS knowledge and other containers.
• Deep experience with MS-SQL. (Additional DB knowledge is a plus)
• Experience on at least one of [RabbitMQ, KAFKA, ELK and Redis].
• Understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands.

• Experience in an application Application support role, technical consultancy, or technical support
• Proven track record of contributing within the whole support lifecycle
• Able to work in a fast-paced pressurized environment