Customer Service Specialist - International

Customer Service Specialist - InternationalLahore, Province of PunjabDescriptionAs a Customer Support Executive - International with Abacus, you will be responsible for handling customer issues and inquiries for international clients. This is a full-time, on-site role located in Lahore. You will work closely with clients to provide timely and effective solutions to their problems, while ensuring that all interactions are professional, courteous, and personalized.

Manage incoming phone calls

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Job SpecificationExcellent verbal and written communication skills in English

Ability to communicate effectively with customers and team members

Ability to work well in a fast-paced environment

Strong organizational, problem-solving, and analytical skills

Ability to multi-task, prioritize, and manage time effectively

Intermediate degree

Should be interested in the night shift.

Important DetailsWorkdays are Monday to Friday

Remuneration Package: 60k Gross + 10k Incentive = 70k

Benefits: Medical + Leaves + EOBI

For more details, contact us at info@waltonbd.com#J-18808-Ljbffr