الصفحة الرئيسية قطر Senior Associate - Retail Accounts, Cards and Loan Processing

الصفحة الرئيسية قطر Senior Associate - Retail Accounts, Cards and Loan Processing

Senior Associate - Retail Accounts, Cards and Loan Processing

دوام كامل في a Laimoon Verified Company في Qatar
نُشرت يوم October 7, 2024

تفاصيل الوظيفة

Key Accountabilities

The Job holder holds primary line management accountability for the functioning of account services unit. Ensuring compliant with SOP's and effective interaction and coordination with branches as per Business requirements.

Maker checker controls exist on all processes should be reviewed monthly.

The supervisory checking of processes under the job holder's purview includes.

Checking of accounts opened by user is authorized correctly, debit cards, cheque books are checked, and signatures are scanned and authorized timely.

Ensure controls are in place and maker checker is followed stringently. Adhering to SOP's and CMPs and ensure that agreed SLAs and TAT are followed.

Adherence & awareness of all compliance rules and regulation. Adhere to Clean desk and Desktop policy.

Adhering to Compliance (No operational loss) and Adhering to Punctuality and Leave requirements in line with HC policy. Adhering to policies & Procedures.

Warning letter I Memo will be issued for any financial loss / Bad conduct and Incident report to be raised which will have direct impact on KPl's.

All E-Leaming courses to be completed as per HR Guidelines

Perform supervisory checking or all processes under account services.

Ensure no impact on pr10nty / ADHOC processing and ensure exceptional approvals are taken for incomplete documents/urgent processing as per DOA.

Support issue identification and resolution - resolve issues on the same day and inform business if query not resolved.

Ensure staff are fully cross trained on all products.

Ensure SLAs are adhered. Sadara and Private banking requests are processed on the same day as per the Highlighted CRM cases.

Monitor accuracy - checking of daily reports and monthly reports to exercise controls and monitor performance.

Files to be verified End to End and returned in CRM with appropriate reasons for branches 10 take action and resubmit after correction.

Strive for process improvements and co-ordinate with Ops technology partner for end-to-end closure and implementation.

Productivity and cost saving projects by bringing about process improvements.

Activities performed by Specialist.

Authorization of Signatures. Debit cards. Account opening, CRM requests and Maintenance within the agreed timeline.

Blocking / Unblocking and adding Special conditions on customer accounts along with necessary approvals.

Allocation of Signature and performing Daily Reconciliation on Signatures

Validate Daily Account opening report for identifying any un-authorized account opened by the users not pertaining to Account services and report the same.

Rework Reports to be shared on a daily basis for reporting.

Performing validation on closed accounts and Account nominations

Performing/Identifying special cond1t1ons removed/added by Account Services users.

Queue monitoring and ensure all the queues (CRM / ECMS / Signature I Kapiti) are cleared on a daily basis.

System access to be reviewed half yearly and passwords provided by systems security should be strictly confidential and not shared at any cost.

Skills

Communication

Interpersonal Skills

Listening Skills

Teamwork

Skills

Ability to interact with internal and external stakeholders

Ability to work under pressure

Accuracy and attention to detail

Arabic speaking preferred

Education

Bachelor degree or equivalent#J-18808-Ljbffr

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