Senior Cleaner and Operations Manager

Role Overview:We are seeking a proactive and experienced Senior Cleaner and Operations Manager to join our team. This role is a balance between hands-on cleaning, quality control, and overseeing day-to-day operations. We need someone with an entrepreneurial mindset, who takes ownership, drives the business forward, and maintains Easy Clean's standards, processes, and values.

Key Responsibilities:

Hands-On Cleaning & QC: Perform cleaning duties for residential and commercial clients. Conduct quality control (QC) inspections, particularly for end-of-tenancy clients, ensuring high standards are consistently met.

Operations & Team Management: Work closely with a virtual assistant to manage cleaning teams, ensure they are clear on direction, and roll out new processes and procedures. Hold teams accountable for performance and quality.

Client Interaction: Respond to client queries, take bookings, and handle invoicing. Quote potential commercial clients and build relationships to help grow the business.

Complaint Resolution: Manage customer complaints with the support of a virtual assistant, ensuring timely and effective solutions.

Administration & Sales: Handle client phone calls and assist with invoicing. Find new ways of working to increase efficiency and establish a positive client relationship.

Travel: Travel between client premises as needed, ensuring smooth operations and maintaining high service levels.

Qualifications and Experience:

Minimum 3 years of experience in the cleaning industry, preferably with both residential and commercial clients.

Proven experience managing cleaning teams and conducting quality control checks.

Strong customer service skills, with sales experience a bonus.

Proficient in computer use, email communication, and systems like Booking Koala and Stripe (preferred but not required).

Fluent in English; Dutch proficiency preferred.

Willingness to travel around Amsterdam for work.

What We're Looking For:

A self-starter with an entrepreneurial mindset who is motivated to drive the business forward.

Someone who takes ownership of their work, upholds Easy Clean's high standards, and demonstrates a strong sense of responsibility.

Ability to adapt to changing needs, solve problems quickly, and communicate effectively with clients and team members.

Perks & Benefits:

Competitive salary of €27,000 - €30,000 annually.

Bonus scheme

Fixed contract (40 hours per week).

Flexibility in working from home when managing day-to-day operations.

Opportunity to grow within the company, potential to become future partner in business

Job Type: Full-time

Pay: €27.000,00 - €30.000,00 per year

Work Location: In person

Application Deadline: 24/09/2024

#J-18808-Ljbffr Operations & Business Administration