الصفحة الرئيسية كندا IT Support Specialist (Level 2)
الصفحة الرئيسية كندا IT Support Specialist (Level 2)
IT Support Specialist (Level 2)
تفاصيل الوظيفة
BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding and are seeking a knowledgeable, dedicated and self-driven support specialist to join our team.About this roleIn this role, you will provide internal technical assistance to our organization, resolve IT-related issues, and collaborate with our team and our external IT specialists to maintain the functionality of our IT systems. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, attention to detail, be highly productive and consistently follow though on tasks and projects in a timely manner. Hands-on experience with the Microsoft 365 suite of applications, including SharePoint and Active Directory are required.We are looking for someone to join our team in-person at our Sherwood Park, AB office.What you bring to the tableA detail-oriented approach and the ability to manage multiple tasks.Strong troubleshooting abilitiesSignificant knowledge of the Microsoft environment, including SharePoint and Office 365The ability to identify and communicate technical problems and generate solutionsA professional and positive attitude with a solution-based approach to challengesWorking with the team to educate them and resolve their technical problemsAble to find effective ways to resolve technical issues both in-person and remotelyAbility to work independently and collaboratively with our teamHere's what you'll be doingConfigure, install and update computer systems, network equipment, and peripheral devicesRespond to technical support inquiries from team membersWork collaboratively to manage and maintain our in-house technology, including our internal server and routersWork collaboratively to manage data backup and other systems to minimize company lossAssist in the setup and management of SharePoint and Microsoft 365 for all team membersWork collaboratively to ensure security measures are in place and actively participate in cybersecurity initiatives and SOC auditsWork collaboratively to ensure there is alignment and clear communication on business needs, initiatives, best practices and processes between BIS and our external IT specialistsEnsure documentation of technical support processes, solutions, and configurations is kept up top date.Manage the tracking of all company technical assetsQualifications2+ years experience working as a Level 2 IT support technician or in a similar roleExcellent working knowledge of computer systems, network and systems administration, databases and data storage systems, and phone systemsPost-secondary education in IT related field is an assetCertifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous.Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.Keywords: Level 2 Internal IT Support Agent, Information Technology Support TechnicianJob Posting ID: #T202408-14CITWhy join usAt BIS, we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.Another key part of our culture is our purposeful avoidance of titles. We don’t use titles as they don’t reflect the value we place in humility. In our eyes, all team members are valuable, everyone is willing to help accomplish goals, and everyone is driven to take their role one step further, so we don’t need titles!We'd love to hear from youIf this describes you, please submit a creative application that is sure to grab our attention. Submit your résumé and cover letter in confidence through this posting.Visit our Careers Page to learn more.We sincerely thank all applicants for their interest, however, only applicants selected for interviews will be contacted.Job Type: Full-timePay: $50,000.00-$65,000.00 per yearBenefits:* Casual dress* Company events* Dental care* Disability insurance* Employee stock purchase plan* Extended health care* Life insurance* On-site parking* Paid time off* Vision careSchedule:* Monday to Friday
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We are expanding and are seeking a knowledgeable, dedicated and self-driven support specialist to join our team.About this roleIn this role, you will provide internal technical assistance to our organization, resolve IT-related issues, and collaborate with our team and our external IT specialists to maintain the functionality of our IT systems. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, attention to detail, be highly productive and consistently follow though on tasks and projects in a timely manner. Hands-on experience with the Microsoft 365 suite of applications, including SharePoint and Active Directory are required.We are looking for someone to join our team in-person at our Sherwood Park, AB office.What you bring to the tableA detail-oriented approach and the ability to manage multiple tasks.Strong troubleshooting abilitiesSignificant knowledge of the Microsoft environment, including SharePoint and Office 365The ability to identify and communicate technical problems and generate solutionsA professional and positive attitude with a solution-based approach to challengesWorking with the team to educate them and resolve their technical problemsAble to find effective ways to resolve technical issues both in-person and remotelyAbility to work independently and collaboratively with our teamHere's what you'll be doingConfigure, install and update computer systems, network equipment, and peripheral devicesRespond to technical support inquiries from team membersWork collaboratively to manage and maintain our in-house technology, including our internal server and routersWork collaboratively to manage data backup and other systems to minimize company lossAssist in the setup and management of SharePoint and Microsoft 365 for all team membersWork collaboratively to ensure security measures are in place and actively participate in cybersecurity initiatives and SOC auditsWork collaboratively to ensure there is alignment and clear communication on business needs, initiatives, best practices and processes between BIS and our external IT specialistsEnsure documentation of technical support processes, solutions, and configurations is kept up top date.Manage the tracking of all company technical assetsQualifications2+ years experience working as a Level 2 IT support technician or in a similar roleExcellent working knowledge of computer systems, network and systems administration, databases and data storage systems, and phone systemsPost-secondary education in IT related field is an assetCertifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous.Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.Keywords: Level 2 Internal IT Support Agent, Information Technology Support TechnicianJob Posting ID: #T202408-14CITWhy join usAt BIS, we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.Another key part of our culture is our purposeful avoidance of titles. We don’t use titles as they don’t reflect the value we place in humility. In our eyes, all team members are valuable, everyone is willing to help accomplish goals, and everyone is driven to take their role one step further, so we don’t need titles!We'd love to hear from youIf this describes you, please submit a creative application that is sure to grab our attention. Submit your résumé and cover letter in confidence through this posting.Visit our Careers Page to learn more.We sincerely thank all applicants for their interest, however, only applicants selected for interviews will be contacted.Job Type: Full-timePay: $50,000.00-$65,000.00 per yearBenefits:* Casual dress* Company events* Dental care* Disability insurance* Employee stock purchase plan* Extended health care* Life insurance* On-site parking* Paid time off* Vision careSchedule:* Monday to Friday </p>', 'course_qualifications' => null, 'global_location_id' => '38', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 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'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/ar/canada/IT ' $csaKeywords = array( (int) 0 => 'IT Support Specialist (Level 2)' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'canada' $jobLocName = 'Canada' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/44360472' $companyName = ' at BIS Safety Software' $twitterText = 'Hiring now! IT Support Specialist (Level 2) at BIS Safety Software. Please apply or share https://jobs.laimoon.com/jobs/externalview/44360472' $emailText = 'Hiring now! IT Support Specialist (Level 2) at BIS Safety Software. 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الشركة المعلنة عن الوظيفة
BIS Safety Software
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