Customer Service Representative

About UsHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.Hitachi Benefits:Hybrid working: Opportunity to work from home up to 2 days per weekTWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacityHealth: Discounted Medibank health insurance policyWellness program: access to Employee Assistance ProgramUniform: Generous corporate uniform suppliedTraining and Development: Continuous training and upskilling with real career development opportunities, start your rewarding career now!Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goodsLocation: Revesby with access to FREE onsite parkingThe OpportunityAs part of the National Contact Centre team, this role will make you the first point of contact with our customers, responding to a high volume of inbound queries, mainly via phone, emails, and web portals.Based in Revesby, we are seeking an experienced Customer Service Representative with availability to work weekends to support our customer base on a permanent, full-time basis. This is a hybrid working opportunity, with the ability to work up to 2 days from home per week.Availability to work weekends is a must.About youAs the ideal candidate, you will have:Experience working within a high-volume, dynamic, call centre or customer service environment is highly regardedAvailability to work weekendsExperience processing internal/counter sales orders will be advantageousAbility to create purchase orders and raise invoicesExcellent written and verbal communication skills to direct high-volume inquiriesStrong computer literacy skillsHelpful and adaptable approach when understanding customer needs with an ability to navigate and solve complex issuesThe ability to professionally articulate to internal and external customers

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