Duty Officer 客服专员

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Responsibilities:

• Handle and manage all Memorial Hall related issues.
• Coordinate with Service Consultant for the deceased check-in, check-out and assist in Funeral Procession.
• Explain the terms and conditions of using the Memorial Hall to the customer and assist the customer in filling the Memorial Hall registration form.
• Attend to customers’ requisition at Nirvana Memorial Centre.
• Check and monitor the room keys and facilities of Memorial Hall.
• Liaise with Housekeeping department for the general cleaning of the Memorial Hall, ensuring items provided to the customer are in order such as hand towel, bath towel, shampoo, and others.
• Handle customer enquiries on funeral services and Memorial Hall related issues.
• Lead customers, deceased family’s friends and relatives to the correct Memorial Hall.
• Coordinate with relevant departments to ensure the facilities and environment of Nirvana Memorial Centre are in order.
• Implement and enforce the approved policies and procedures stated in the Duty Officer Handbook.
• Call or inform respective departments to confirm suppliers or visitors.
• Assist in coordinating with Service Consultant for special setup and arrangement of VIP cases.
• Monitor and control the usage of electricity and water supply.
• Any other duties as assigned by the superior/management from time to time.

Requirements:

• Minimum 2 years experience in related field or equivalent.