Client Advisor- Townsville (Ross river road)

At Amplifon, we're not just about hearing aids; we're about rekindling the joy of sound. With a presence in 26 countries, we're on a mission to transform the way people experience hearing healthcare worldwide. Our team of professionals are dedicated to understanding each customer's unique needs and delivering exceptional solutions and experiences. Our Mission: We transform the way hearing healthcare is perceived and experienced worldwide, making it a natural choice for people to seek the superior care and expertise of our hearing care professionals. We strive to understand the unique needs of every customer, delivering the very best solutions and an outstanding experience. We attract, develop, and empower the most talented people, who share our ambition to change the lives of millions of people across the world.

About the Role

We are looking for a Client Advisor to join our local retail store. Our Client Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are always delivered, supporting, and working in harmony with our audiologists.

Responsibilities:

1. Handle customers at the front desk. If required, open the door for them.
2. Handle sales inquiries and contribute to the store's success.
3. Be the first point of contact for the store. Greet and meet all new customers. Handle incoming and outgoing calls.
4. Provide customers with the required information.
5. Represent Amplifon Values, Mission, and Vision in front of the customers.
6. Create customer satisfaction by maintaining good relationships, providing the right information, and delivering the best quality services.
7. Actively participate in revenue generation at the clinic.
8. Canvass for business opportunities.
9. Actively participate in promotional activities like outreach programs.
10. Ensure seamless coordination among the sales team and audiologists.

What are we looking for?

The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met. You will also demonstrate:

1. Computer literacy, including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred.
2. Sales skills, with the ability to support audiologists in servicing new and existing clients and achieving sales targets.
3. A pro-active mindset, with a willingness to be flexible, agile & react positively to change.
4. Ability to develop strong working relationships with other departments.
5. Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
6. An understanding of and commitment to the Amplifon vision & values.
7. Strong organizational skills, and the ability to plan and prioritize your own workload.

When you work at Amplifon, you can expect more as well. We offer an open and supportive work environment with the opportunity to work with a rich portfolio of multi-brand products and proprietary protocols. At Amplifon, your success is important to us, which is why we provide development opportunities and recognition programs as well. So, if you are looking for a career that will challenge you and give you plenty of opportunities to work on exciting projects, then apply today. APPLY NOW…we would love to hear from you!#J-18808-Ljbffr