Assistant Manager- customer service

Experience: 3+ years Salary: Upto 9.5 LPA Industry: B2b e-commerce Languages: English AND Hindi, Tamil / Kannada/ Gujarati Benefits: 5 Days Working Medical Insurance Job Description Description: Roles & Responsibilities:

• Providing prompt, frictionless, consistent, and delightful customer service
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Identifying root causes of customer issues, and areas for improvement and providing valuable feedback
• to business and development teams.
• Assisting with customer communication during critical launches and support events.
• Maintaining and improving NPS/CSAT

Who can apply:

• Bachelor’s Degree in any field
• Overall 2-4 years of experience which includes 1+ years of directly working with customers
• 6+ months of experience in customer-facing roles in a fast-paced environment
• Computer literacy with experience using Windows/MS Office, Excel, CRM management
• Demonstrated advanced English/Regional language proficiency in both written and spoken
• Exceptional soft skills, empathy, listening ability, and high ownership and customer orientation

Preferred Qualifications:

• 3+ years of experience in Customer Support in a fast-paced support environment
• Experience with B2 B-focused companies
• Experience in Technical support

Client profile: The company is a world-renowned $13 billion conglomerate with a presence across various sectors: Steel, Energy, Minerals, Port and infrastructure, Cement, Ventures and paints across India, the US, South America & and Africa. Leveraging their extensive distribution network & and supply chain mgmt. exp, they bring to India their B2B e-commerce platform. This is a growth-oriented tech company that is building the most preferred one-stop, omni-channel & and integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & and turn-key construction contractors.