Accounts Receivable Analyst
دوام كامل
في S&P Global, Inc.
في
Malaysia
نُشرت يوم September 21, 2024
تفاصيل الوظيفة
About the Role:
Grade Level (for internal use): 08 The Role: EMEA Accounts Receivable Analyst The Team: Accounts Receivable supports the collection, management, and resolution of outstanding invoices from past-due accounts, helping facilitate timely resolution of customer billing claims that may negatively impact accounts receivable. The Impact: Ensuring delinquent accounts are resolved by improving overall accounts receivable performance, reducing bad debt exposure, and improving cash flow. What’s in it for you:- Competitive compensation package with excellent benefits, including generous paid time off, tuition reimbursement, parental leave, and more.
- Advancement opportunities in a global company with a presence in multiple geographies.
- The primary responsibility of a debt collector is to follow up with clients rigorously over calls and emails for payments of overdue invoices.
- Enforcing policies and procedures related to payment, cancellation, and suspension/termination of customer services.
- Accountable for all customer disputes and owning these through to resolution.
- To ensure that all activities undertaken are completed in line with our internal controls and published processes.
- Undertake Sales Ledger account reconciliations as required.
- Respond promptly and completely to both customer and internal inquiries.
- Escalation of debt issues to account manager & line manager.
- Working closely with order management, customer service, cash applications, and sales management teams to resolve customer queries & disputes in time.
- Providing general customer service regarding customer refunds, payment forms, payment discrepancies, tax forms/procedures, payment histories, statements of account, etc.
- Noting and reporting customer status through account reviews, account notes, and meetings with various business stakeholders.
- Assisting in the maintenance of customer contact information.
- Performing other related tasks as required.
- Assist in mutual support and knowledge sharing of the global Credit and Collections team.
- 2-4 years of experience in a B2B collections environment.
- Excellent verbal and written English communication.
- Excellent problem-solving skills.
- Commitment to excellent customer service.
- Strong attention to detail, goal-oriented.
- Ability to prioritize and manage multiple responsibilities and meet deadlines.
- Basic knowledge of MS Office Suite including Excel is a plus.
- Knowledge of SAP, Salesforce, or HighRadius in AR environment is a great add-on.
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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