Product Support Engineer

Programmers Force is a product-driven software company that excels in the field of Artificial Intelligence and Machine Learning since 2016. The company was founded by a team of visionary entrepreneurs that led its operations under software development, data science, DevOps, system architecture, big data processing, and blockchain-based applications development. We take pride in our diversified workforce with talent coming from top institutions of Pakistan and abroad. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support global industries in their day-to-day business challenges. Our specialized teams possess tacit knowledge of high-tech systems that enables us to tap businesses from more than 200 countries worldwide. This is just the beginning for us! We are in search of talented candidates with technical expertise who can add value to our fast-paced and work-intensive environment.

Job Description:As a Product Support Engineer, you play a vital role in resolving customer issues, ensuring product functionality, and facilitating seamless integration. Your responsibilities span troubleshooting, client engagement, API/SDK integration, testing, record-keeping, data analysis, and collaborative efforts to enhance system requirements.

Key Responsibilities:Provide adept technical support, guiding customers through equipment and software troubleshooting.

Conduct productive technical meetings with clients, comprehending their needs, and proposing tailored solutions.

Assist in API and SDK integration to optimize product functionality and performance.

Conduct comprehensive product functionality testing, reporting discrepancies, and suggesting areas for improvement.

Maintain meticulous records of customer interactions, issues, and resolutions in a systematic manner.

Analyze data to discern trends, recurring issues, and opportunities for improving products and services.

Collaborate cross-functionally to contribute to the enhancement of company system requirements.

Assist in developing and documenting work procedures to streamline technical support processes.

Education & Experience:Bachelor's degree in Computer Science, Information Technology, or related field.

1-2 years of technical support experience, preferably in a similar role.

Knowledge of Customer Relationship Management (CRM) systems.

Strong interpersonal and communication skills for effective interaction with customers and internal teams.

Proficiency in working with APIs and SDKs.

Ability to develop and document work procedures for efficient technical support operations.

Must Have:Bachelor's degree in Computer Science, Information Technology, or related field.

1-2 years of technical support experience.

Familiarity with Customer Relationship Management (CRM) systems.

Strong interpersonal and communication skills.

Proficiency in working with APIs and SDKs.

Capability to develop and document work procedures.

Good to Have:Familiarity with product functionality testing.

Experience conducting technical meetings with clients.

Data analysis skills for identifying trends and recurring issues.

Collaborative mindset and the ability to work effectively with cross-functional teams.

Understanding of processes for enhancing system requirements.

Benefits:Lunch on the House

Flexible Working Hours

Payment for Overtime

Health Insurance

Life Insurance

Provident Fund

EOBI

Advance Salary

Family Care

In House Trainings

Certifications

Surprise Gifts & Performance based Bonuses

Performance based salary increment and promotion

Gym & Indoor Gaming - Perfect balance between work and play

Opportunity to engage in frequent local and international trips

Child Education

Personal Growth - Learn the best from the best

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