Debtors Controller

The individual in this role will assist with the following functions:Driving debtors' collections to meet required branch targetsFacilitate the resolving of customer disputes and queriesBuilding and maintaining good customer relationsCollaborating with sales departments to drive the collections from customersMinimize the provision for bad debts and bad debts written off in the branch Performance:Allocation of debtor's collections to ensure the monthly collection targets are met by inspecting the daily bank statements, bank recons and liaising with customers on a daily basis to ensure remittances are received for payments receivedManaging minimizing the provision for bad debts by ensuring that, where possible, all long outstanding amounts (older than 3 months) are collected from customers. The management of customers complying with their agreed-payment terms also needs monitoring to ensure that terms are complied with, else issuing stop supplies on their accounts and notifying management in order for letters of demand to be issuedResolving customer queries and disputes by communicating with customers regularly and providing them with supporting documentation as requested i.e. invoices, statements etc. Continued dedication to customer satisfaction and service excellence will be keyCollate and follow up on weekly disputes list for interdepartmental queriesCompiling accurate monthly debit order files and submission to NationalCapturing of journal entries from interbank transfers for approval by ManagerEnsure proper and timeous communication with and responses to requests for informationEstablish and maintain good customer relations and assist with difficult accounts by attending meetings with customers and reconciling the accountEnsure accurate completion and submission of new credit applications for new customer accounts to be comprehensively vettedAssist the Commercial Manager with timeous and accurate information, recons and documentation as requestedEnsure compliance in area of responsibility to statutory regulations pertaining to good corporate governanceAbility to encourage, develop and implement operational innovation Requirements:Minimum Grade 12 or equivalent qualification and other appropriate job-related work courseMinimum of 5 years' experience in similar positionExperience working on the Kerridge System and Credit ControlCode EB / 8 driver's licenceMust have managed a total debtor's book of R10mAbility and suitable experience in compiling reports utilising and analysing various data sources and to present it in a user-friendly formatStrong financial / numerical abilityMust be proactive; ability to prioritize and successfully complete multiple tasks timeously; ability to see a project through from start to finishVery organized and structured approach to completion of tasks; strong focus on attention to detail and accuracyAbility to interact with senior managementExcellent communication skills with people at all levels in an organization and external customersMust have excellent work ethic - honest, reliable, hardworking, dedicated, takes pride in work carried outMust be computer literate and have advanced / expert skills in MS Outlook, Word and ExcelFostering of long-term partnerships / relationships with key clients, suppliers Please consider your application unsuccessful should you not receive a response within two weeks of applying.