Key Account Manager (CHEMICAL TRADING Industry) - based in Kuching Sarawak

About The Company Our client is a prominent conglomerate listed on the Main Market of Bursa Malaysia. Presently, the portfolio encompasses more than 30 companies engaged in various sectors such as phosphates and cement manufacturing, construction materials, trading, property development, oil tools, financial services, telco infrastructure and other related services. Our success is attributed to our dedicated workforce, committed to achieving excellence across all facets of our operations. As we expand globally, our core values remain steadfast, and our dedication to upholding ESG standards remains unwavering. Job Purpose

• The Key Account Manager is responsible for driving sales growth, increasing market share, and enhancing customer satisfaction and retention.
• This role involves managing strategic relationships with key clients, executing sales strategies, negotiating contracts, and collaborating with cross-functional teams to deliver customized solutions that meet client needs.

• Develop and strengthen relationships with key clients.
• Act as the principal contact for key accounts, addressing needs and resolving issues to ensure client satisfaction.

• Implement targeted sales strategies to meet or exceed revenue goals for key accounts.
• Explore and capitalize on opportunities for upselling and cross-selling within existing accounts.

• Maintain high client satisfaction and retention rates.
• Schedule and conduct periodic reviews with clients to evaluate performance and identify areas for service enhancement.

• Lead negotiations and manage contract renewals with key clients to foster mutually beneficial agreements.

• Monitor and report on performance metrics for key accounts.
• Provide updates to senior management regarding account status, challenges, and progress.

• Oversee account receivables, ensuring timely collections in collaboration with the credit control and Accounts Receivable teams.

• Partner with marketing, technical support, and other departments to fulfill client requirements effectively.
• Promote a unified approach to client management across the company.

• Generate detailed reports on account activity, budget achievements, and customer payments.
• Provide insights into sales forecasts, pipeline analysis, and potential business risks or opportunities.

• Bachelor’s degree in Chemistry, Biotechnology, or a related technical field.
• Proficiency in English, Malay, and Chinese.
• At least 5 years of experience in the business-to-business chemical industry, with a minimum of 3-4 years in a key account management role.
• Comprehensive understanding of chemicals and the key account management process.
• Proven track record in handling international clients and cross-border transactions.
• Expertise in sales planning and forecasting.
• Exceptional relationship-building and interpersonal skills.
• Demonstrated ability to meet sales targets and expand client accounts.
• Strong negotiation, contract management, and conflict resolution skills.
• Strategic thinker with robust analytical and decision-making capabilities.
• Willingness and ability to travel internationally on a quarterly basis.

• Work in an established and prominent conglomerate in Malaysia.
• Great career exposure and development.