Lead Virtual Sales Analyst

دوام كامل في a Laimoon Verified Company في Saudi Arabia

نُشرت يوم September 12, 2024

تفاصيل الوظيفة

Job PurposeJobs at this level are responsible for managing operations at a branch level (mid - sized branches), teams and/or call centres ensuring all sales objectives, customer/client retention targets and operating expenses are in line with established strategies and plans. They are also responsible for analysing customer/client insights related to feedback on STC products/services and shares feedback with relevant departments for product development and enhancement.Job Responsibilityï§ Manage day-to-day team operations within a specified scope, by undertaking related work processes and ensuring accuracy.ï§ Participate in the preparation of budgets and targets for STCâs sales activities for the branch and ensures that the sales execution is in compliance with established budgets and targets.ï§ Analyse customer/client expectations from STCâs products/services and ensures that the branch sales team effectively elaborates customers/clients on STCâs offerings.ï§ Contribute in generating and managing new business opportunities with new operators/carriers for hubbing, traffic swap and transit businesses.ï§ Work on sales/service contracts/agreements with relevant operators and reduce identified new billing schemes and billing rates in the favor of STC.ï§ Negotiate and recommend changes to Marketing as appropriate.ï§ Drive development of innovative sales initiatives and campaigns to contribute in increasing STCâs profits.ï§ Build a healthy customer/client relationship process, building strong relationships and ensuring effective response to customers/clients needs.ï§ Drive internal process improvement related projects and initiatives, as may be required by the reporting senior.ï§ Supervise allocation of work programmes to the team and ensures that necessary sales reports and analysis are available on time for management decision making purposes.ï§ Monitor the branchâs /call centres sales duties plans to maximize GPROS (Gross Profit Return on Space) by aligning the plan with the store space and fixtures availability.ï§ Implement sales plans and initiatives to drive the highest levels of profits for the branch, district, call centre.ï§ Provide technical expertise in resolving complex sales issues and escalates all issues to concerned personnel, for effective resolution.ï§ Drive initiatives aimed at analysing requirements of new product development based on market share, competitor initiatives and customer/client requirements.ï§ Prepare all technical reports (monthly, annual statistical reports, quarterly performance reports etc.) to track progress against agreed objectives.ï§ Support team members and resolves routine queries to ensure work continuity.ï§ Liaise with other supervisors to build effective working relationships and identifies synergies.Job Responsibility (Cont.)Years Of Experience4-7 YearsNature Of ExperienceJob BandSkillsï§ Intermediate proficiency in business acumenï§ Strong proficiency in STCâs products/servicesï§ Intermediate proficiency in sales planning and processï§ Intermediate proficiency in recognizing needs and targeting customersEducationBachelor Degree in Business Administration or SalesAdditional EducationCertifications

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