Property Manager

Property Manager | Hatch End, Pinner, Middlesex | Monday – Friday – 9am to 6pm | £28,000 - £35,000 per year dependent on experience With over 30 years of expertise in the Property Profession, our client offers a comprehensive suite of services encompassing Residential Sales, Lettings, Management, and Commercial Property. Their stellar track record and commitment to exceptional customer service is what sets them apart! You will be a vital point of contact for landlords and tenants. This is a varied role in a fast-paced environment and requires strong problem-solving skills and the ability to liaise with a range of stakeholders to ensure excellent customer service. You will join an interactive and high energy team, with a strong people-culture. Are you the right person for the job?

• This role is only open to candidates with some previous Property Management experience
• In-depth knowledge and experience in the lettings business
• Knowledge of all aspects of property management and the lettings process
• Attention to detail, processing volume accurately and to deadline
• The ability to build trust and nurture relationships
• Proven customer service skill
• Excellent time management skills
• Ability to problem solve
• Complaint handling skill
• Experience in conflict resolution

• Efficiently managing a portfolio of properties to ensure that the lettings process is stress free for our managed clients
• Offering organised and accurate daily administration
• Managing the booking and monitoring of contractors as they carry out works across the portfolio
• Transferring utilities at the start of a tenancy and arranging payment of outgoings including final utility bills
• Extensive quality control to ensure all necessary documentation is in place at the tenancy outset
• Sending out check in reports to landlords and tenants and resolving any discrepancies
• Managing any change of occupancy process
• Ensuring safety certificate compliance across the portfolio
• Liaising with the landlord, tenant and registered contractors over maintenance issues, ensuring all parties are regularly briefed
• Organising quotes and overseeing these larger scale works
• Liaising with Building Management companies over communal issues
• Arranging and issuing property inspection reports
• Managing the checkout process
• Advising and negotiating any deposit settlement or raising a dispute with the relevant deposit scheme
• Drawing up legal notice for any possession recovery of the property
• Negotiating any tenancy renewals

• 28 days annual leave including bank holiday
• Being valued as part of a close, growing team with further incentives