IT Service Management Data Analyst

About the Role:Grade Level (for internal use):09S&P Global - CorporateAbout the Role:IT Service Management Data AnalystWe are seeking a skilled and versatile professional to join our team as a Service Management Data Analyst with BI Developer capabilities. This role involves due diligence, requirement gathering and creating dashboards for the development and enhancement of business intelligence solutions.The Team:The service team's goal is to deliver secure, scalable, resilient, and innovative DTS (Digital Technology Services) services/solutions that enable seamless experiences for our end users and customers to drive S&P Global to Power the Market of Future. Comprising of the Service Delivery Management, ITSM and AI/Ops, this team aims at delivering operational experience via agreed SLAs (Service Level Agreements) and OLAs working to deliver a seamless Digital Experience across our stakeholder groups from our developers to our end-users. In the world of data analysis, "Performance Analytics & SLM" a space within ITSM plays a vital role in decision making. We are responsible for producing meaningful insights out of the large data that enables the leaders to take data driven decisions, focus on areas that need attention and show insights on areas that have performed good, bad or need improvement.Responsibilities and Impact:The ITSM Analyst plays a critical role in maximizing the performance of IT services. By focusing on quality, efficiency, user experience, and continuous improvement, they directly contribute to the overall success and agility of an organization.Business Intelligence Development:Design, develop, and maintain Power BI reports and dashboards that meet business requirements.Create data models, transformations, and data visualizations to support decision-making processes.Collaborate with cross-functional teams to understand data needs and develop solutions accordingly.Integration and Automation:Integrate Power BI with various data sources and systems.Develop and maintain ETL processes to ensure timely and accurate data availability for reporting.Automate routine tasks and processes to improve efficiency.Documentation and Training:Document configurations, processes, and best practices for Power BI administration.Conduct training sessions for end-users and internal teams to enhance their Power BI proficiency.What We're Looking For:Basic Required Qualifications:Development Capabilities:Knowledge of Power BI development tools and languages, including DAX (Data Analysis Expressions).Experience in integrating Power BI reporting seamlessly into applications.Cloud Platforms:Familiarity with cloud platforms, preferably Azure, for Power BI.Understanding of cloud-based services and how they relate to application hosting and data storage.Data Modeling and Analysis:Strong understanding of data modeling concepts for Power BI.Ability to analyze and interpret complex datasets for meaningful insights.Performance Optimization:Skills in identifying and implementing performance improvements for Fabric applications and Power BI reports.Monitoring system performance, troubleshooting bottlenecks, and optimizing resource utilization.Soft Skills:Problem-Solving:Strong problem-solving skills to address issues related to Power BI effectively.Excellent communication skills to collaborate with cross-functional teams, stakeholders, and end-users.Ability to document configurations, processes, and best practices for Power BI.Capability to provide training and support to end-users and other team members.Qualifications:Bachelor's degree in Computer Science, Information Technology, or related field.Minimum of 3-5 years' experience acquired by working in an analytical role.Power BI Certified Data Analyst Associate Certification Preferred.Familiarity with other BI tools and reporting solutions.Knowledge of PowerShell.Experience with cloud platforms, preferably Azure.Solid understanding of data modeling and data visualization concepts.Excellent problem-solving skills and attention to detail.Strong communication and collaboration skills.Strong interpersonal skills with the ability to work effectively in a cross-functional team.What's In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.Our Values:Integrity, Discovery, Partnership. At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.Benefits:We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.Diversity, Equity, and Inclusion at S&P Global:At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.Equal Opportunity Employer:S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.US Candidates Only:The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.Job ID:305192Posted On:2024-08-10Location:Gurgaon, Haryana, India#J-18808-Ljbffr