System Engineer

About Us: Founded in 1996, GCS Information Technology Services, Inc. is a leading provider of helpdesk, desktop, managed network support, managed hosting, data backup, disaster recovery, business continuity support, and services. Our mission is to make technology work for our clients, whether that means implementing an onsite helpdesk, providing break/fix services, hosting complex applications, conducting network security audits on regular intervals, ensuring disaster recovery plans are in place, and/or resolving problems with servers. GCS helps companies realize the full value of information technology from anywhere at any time. Job Description

• GCS Information Technology Services (Microsoft Midmarket Solution provider, Managed service provider) is looking for a self-driven System Engineer to join our team.
• Provide remote support to users, who can be staff and clients in the USA, and troubleshoot any problems that arise.
• The selected candidates will work in full coordination with technical staff such as Sr. System Administrator, Chief System Architects, and other team members.
• If you are passionate about learning and acquiring new skills in this field, do not miss this opportunity.

• Manage IT physical and virtual infrastructure for all clients.
• Manage, maintain, and optimize hardware performance by upgrading servers, increasing RAMs, and increasing hard drives, and network cards.
• Manage the internal network within the virtual environment.
• Implement security patches in all servers and other appliances.
• Manage endpoint security by keeping EDRs, Avs, and patch management up to date for all clients.
• Interact with other teams, network, cloud, and helpdesk to optimize client infrastructure.
• Manage storage area network for clients, wherever applicable.
• Manage and fix operating system-related issues.
• Manage and maintain access rights and file server security.
• Manage complex domain environment i.e., domain controllers, ADS, RODCs, Azure AD, active directory, in multi-site and on-prem & cloud environment, etc.
• Serve as a technical expert in system administration for complex operating systems.
• Responsible for the installation and configuration of new software and hardware, including the server network, devices, and firewalls.
• Responsible for monitoring system performance, IT system operations, and storage utilization.
• Plan for necessary hardware or software upgrades to support system growth.
• Manage user accounts and assets, and assign and update security permissions on the network according to security policy.
• Gather client requirements, assess, and design system architecture/solutions as per requirement
• Design, implement, and maintain virtual infrastructure e.g., Hyper-V and VMWare according to the client's needs.
• Implement and maintain disaster recovery, fault tolerance, and fallback solutions for a virtual environment.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Take necessary measures for capacity, storage planning, and database performance.
• Timely update/upgrade of all servers and other equipment patches and firmware.
• Implement security measures and deploy necessary security policies using server/domain security policies.
• Research and recommend new approaches to improve system environment/devices.

• BS or MS in IT, CS, SE, or a related field.
• 5+ years of IT or related experience.
• Professional IT Certifications, such as Microsoft MCP, MCITP, MCSA, or MCSE, CCNA, VMware VCP, AZ-104, MS-300 / 301
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: the ability to match resources to technical issues appropriately.
• Service awareness of all organization's key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment

• Market Competitive Salary
• P.F
• EOBI
• Annual Bonus
• Annual Performance Increments
• Casual / Sick Leaves
• Annual Leaves
• Paternity Leaves
• Marriage Leaves
• Birthday Day Off
• Dedicated Learning & Development Budget