Team Lead - Contact Center
تفاصيل الوظيفة
We are looking to recruit a skilled professional for the "Team Lead-Contact Center" position.Job Responsibilities:Measuring resource performance and ensuring optimum productivity level of each team member.Creating effective coordination with team members to keep them engaged & intact with team deliverables.Interacting closely with team members to ensure maximum target completion and effective resource utilization.Liaison with Sales Team for disputed sales and claims.Maintaining qualitative & quantitative targets by adhering to defined protocols.Handling on-call escalations for better customer experience.Ensuring the daily, weekly, and monthly lead qualification targets accomplishment as assigned by manager.Job Requirements:
Experience:2-3 Years of Contact center experienceLocation:LahoreQualifications:Graduation/Masters or equivalentFor more details, contact us atrecruitment@zameen.com#J-18808-Ljbffr
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