Billing Support Officer
دوام كامل
في Fort Knox Outsourcing
في
Nigeria
نُشرت يوم September 4, 2024
تفاصيل الوظيفة
Job Title: Billing Support Officer
Location: Lagos Island
Job Type: Full-time
Salary: 155,000
Duties and Responsibilities:
- Ensure Customer satisfaction at every contact via Phone on all Billing issues/Enquiries
- Follow communication scripts when handling different Billing topics
- Identify customer’ needs, clarify information and provide solutions and/or alternatives
- Ensure prompt and accurate response to tickets
- Provide excellent customer service in such a way that we can retain the customers
- Ensure that the Call abandonment rate is very less than 10%
- Maintain a call completion rate of 90%
- Ensure that in-bound calls are picked before the third ring
- Must promptly escalate issues that they cannot handle to their supervisor
- Must avoid keeping the customer waiting on a call
- Identify and escalate priority issues observed
- Minimum Requirements: HND/B.sc, Any Discipline
- Minimum Experience: 6 Months experience in a contact center
- Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) work
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