Travels Assistance Coordinator

Travels Assistance Coordinator

Apply Locations: Kuala Lumpur Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: JR2404203 Description:

• Respond to policyholders’ enquiries offering appropriate solutions and information.
• Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals, and medical evacuations.
• Provide general policy information (such as verification and limits of coverage), claims information, and renewal information to customers and vendors.
• Schedule and make follow-up calls on complex cases to customers.
• Liaise with vendors, involved third-parties, and family members during active cases.
• Enter all case-related documentation into the relevant systems.

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in any field.
• Diploma/Degree preferred with a minimum of 2 or more years of equivalent work experience.
• Preferably Senior Executives specializing in Customer Service or equivalent.
• MUST BE WILLING TO WORK IN A SHIFTING SCHEDULE.
• Demonstrated customer service experience.
• Ability to reason and solve complex problems.
• Excellent interpersonal, telephone, and computer skills.

Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty, and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. Functional Area: OP - Operations Estimated Travel Percentage (%): Up to 25% Relocation Provided: No AIG Travel Assist Malaysia Sdn Bhd #J-18808-Ljbffr