IT Service Desk Analyst (Pakistan)

OverviewPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.But at the heart of our business is our people.Role PurposeAs a Global IT Service Desk, we pride ourselves on offering a high quality, friendly, knowledgeable and professional service. Our Mission is to continually develop our service to meet and exceed customer expectations and contribute to the success of Menzies Aviation. We do this through the provision of timely, consistently high quality and professional IT support at every customer contact. You'll see that there's no other sector like aviation to work in!As a Service Desk Analyst, you'll enjoy plenty of variety and will have our full support and training, for the whole of your career journey with us.This role is based in Islamabad, Pakistan so all applicants must be within commutable distance of the office.What you will be doingAs one of our IT Service Desk Analysts, day to day you'll be responsible for ensuring Incident and Requests are logged, tracked, resolved and measured within the given SLAs, whilst ensuring adherence to ITIL processes.Ensuring all tickets are logged and tracked in the service management platform, Service Now.Ensuring the correct priority is given to Incidents.Ensuring all P1 Incidents follow Incident Management process.Responsible for personal development including keeping up to date with all training material provided and ensuring training is reflected in the skills matrix.Ensuring processes are executed to the set targets and SLAs.Ensuring the CMDB is updated with all adds moves and changes.Safety, Security, WellBeing and Compliance:You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.What we are looking forDemonstrable experience in a Service Desk environment.Excellent telephone manner.Ability to problem solve.Excellent customer service skills.Ability to work within a team environment.Excellent written and verbal communication skills.Can work under pressure.Ability to work independently.ITIL Foundation certified.DiversityMenzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.Application InstructionsIs this role ticking all the boxes for you? If so, please click apply now!Need more detail? Feel free to contact shambhavi.sale@menziesaviation.com for further information.#J-18808-Ljbffr