Medical Office Administrator

Job Brief - Medical Office AdministratorWhy work for us:Assembly Industries believes in creating a new generation of a passionate workforce by providing high-value opportunities that are life-changing. We strongly believe in a work-life balance and family-oriented approach to how we value the time & effort of our employees. The core of our ethos is around passion, trust & transparency. We offer the opportunity to collaborate with US-based clients in their growth phase. Working with us means direct engagement with top-tier CEOs, founders, and established businesses in the thriving US business ecosystem.Client Overview:The client is a rapidly growing medical organization seeking experienced candidates for the role of Virtual Medical Office Administrator. They are looking for an energetic and motivated individual with around 4 years of management experience, particularly in the medical field.Position Overview:The ideal candidate will ensure that all office functions are performed efficiently and in a timely manner while maintaining high-quality patient care and support. They will oversee patient flow and the daily operations of the office and team. This role requires comprehensive knowledge and experience in medical office management. The role will also require identification of gaps in processes and creating additional efficiencies to enhance team and patient flows. The ideal candidate will collaborate directly with senior operations personnel and virtual medical assistants.Responsibilities:Develop, implement, and revise policies and procedures to ensure adherence to patient care expectations and efficient workflow

Supervise staff and manage daily office operations

Establish staff schedules, allocate resources, and ensure effective patient care

Train and rotate office staff through various duties to maintain a well-rounded team

Evaluate staff performance and conduct weekly team meetings to discuss challenges, updates, tasks, and workflow

Manage and audit patient records, ensuring cleanliness and accuracy in EMR/EHR systems

Oversee patient documentation, co-pays, and balances

Manage the master patient schedule and calendar

Monitor and respond to emails, phone calls, and faxes

Recommend and review strategies for improvement and growth

Become proficient in products and systems used by the team (training will be provided), including Google/G-Suite, EMR/EHR, phone systems, and insurance portalsQualifications:Customer-focused with a strong understanding of patient needs and satisfaction

Excellent customer service skills

Proficient in English

Strong critical thinking and problem-solving skills, with a creative approach to increasing patient satisfaction

Experience in complex problem-solving in both individual and group settings

Technical skills, including knowledge of medical terminology

Strong phone etiquette and data management skills

Experience in delegating and supervising office tasks

Clerical training and experience

Ability to communicate effectively with individuals at various levels of medical knowledge, both written and verbal

High emotional intelligence and understanding of healthcare organization challenges

Strong leadership and organizational skills

Excellent public speaking and interpersonal skills

Team player with a preference for candidates with an MBO (Management by Objectives) qualification, though it is not requiredPowered by JazzHRuWKkXD13hv

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