Medical Office Administrator

Job Brief - Medical Office AdministratorWhy work for us:Assembly Industries believes in creating a new generation of a passionate workforce by providing high-value opportunities that are life-changing. We strongly believe in a work-life balance and family-oriented approach to how we value the time & effort of our employees. The core of our ethos is around passion, trust & transparency. We offer the opportunity to collaborate with US-based clients in their growth phase. Working with us means direct engagement with top-tier CEOs, founders, and established businesses in the thriving US business ecosystem.Client Overview:The client is a rapidly growing medical organization seeking experienced candidates for the role of Virtual Medical Office Administrator. They are looking for an energetic and motivated individual with around 4 years of management experience, particularly in the medical field.Position Overview:The ideal candidate will ensure that all office functions are performed efficiently and in a timely manner while maintaining high-quality patient care and support. They will oversee patient flow and the daily operations of the office and team. This role requires comprehensive knowledge and experience in medical office management. The role will also require identification of gaps in processes and creating additional efficiencies to enhance team and patient flows. The ideal candidate will collaborate directly with senior operations personnel and virtual medical assistants.Responsibilities:

Develop, implement, and revise policies and procedures to ensure adherence to patient care expectations and efficient workflow.

Supervise staff and manage daily office operations.

Establish staff schedules, allocate resources, and ensure effective patient care.

Train and rotate office staff through various duties to maintain a well-rounded team.

Evaluate staff performance and conduct weekly team meetings to discuss challenges, updates, tasks, and workflow.

Manage and audit patient records, ensuring cleanliness and accuracy in EMR/EHR systems.

Oversee patient documentation, co-pays, and balances.

Manage the master patient schedule and calendar.

Monitor and respond to emails, phone calls, and faxes.

Recommend and review strategies for improvement and growth.

Become proficient in products and systems used by the team (training will be provided), including Google/G-Suite, EMR/EHR, phone systems, and insurance portals.Qualifications:

Customer-focused with a strong understanding of patient needs and satisfaction.

Excellent customer service skills.

Proficient in English.

Strong critical thinking and problem-solving skills, with a creative approach to increasing patient satisfaction.

Experience in complex problem-solving in both individual and group settings.

Technical skills, including knowledge of medical terminology.

Strong phone etiquette and data management skills.

Experience in delegating and supervising office tasks.

Clerical training and experience.

Ability to communicate effectively with individuals at various levels of medical knowledge, both written and verbal.

High emotional intelligence and understanding of healthcare organization challenges.

Strong leadership and organizational skills.

Excellent public speaking and interpersonal skills.

Team player with a preference for candidates with an MBO (Management by Objectives) qualification, though it is not required.#J-18808-Ljbffr