Trainer Customer Service

دوام كامل في Concentrix Corporation في Saudi Arabia

نُشرت يوم August 29, 2024

تفاصيل الوظيفة

Job Title: Trainer Customer Service Job Description The Trainer is responsible for delivering client-focused training to address the new hire, product update, and recursive training requirements in support of client programs to ensure superior workforce preparation with best-in-class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program, providing mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. We are looking for a Trainer to join our Amazing Team in Riyadh!

Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback, and readiness recommendations.
Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities.
Accountable for achieving individual training performance metrics.
Support and partner with Operations to transition agents from training to the production environment, ensuring competency levels meet business needs (where required).
Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings (as needed), and side-by-side observations.
Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive classroom training, and written job aids.
Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis.
Participate and contribute to a continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.

Candidate Profile

Bachelor's Degree in a related field from a four-year college or university with two to four years of relevant experience preferred.
Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.).
Strong communication skills, both written and verbal.
Proficient in Microsoft Office.
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
Self-starter, sense of urgency, and works well under pressure.
Strong attention to detail.
Sense of professionalism and ability to develop good relationships.
English B2.
Arabic Fluent.

Location: SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589 Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. #J-18808-Ljbffr

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Trainer Customer Service

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الصفحة الرئيسية المملكة العربية السعودية Trainer Customer Service

الصفحة الرئيسية المملكة العربية السعودية Trainer Customer Service

Trainer Customer Service

تفاصيل الوظيفة

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الشركة المعلنة عن الوظيفة

Concentrix Corporation

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