الصفحة الرئيسية الفلبين Management Trainee
الصفحة الرئيسية الفلبين Management Trainee
Management Trainee
دوام كامل
في Genpact
في
Philippines
نُشرت يوم August 27, 2024
تفاصيل الوظيفة
Management Trainee - HEA011581 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Management Trainee, Customer Care! Responsibilities • Leads a team of process associates in day-to-day functions, including directing, planning, supervising and evaluating the work of assigned staff. Coordinates work flow to achieve the volume encouraged to meet operational requirements. • Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition. • Develops staff by assessing assigned staff’s proficiencies and promote training and career planning; coaches employees for career development. • Monitors performance of his team according to established standards. Provides performance feedback on associates. Prepares fair, accurate and detailed performance reviews. • Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize potential business risk and possible revenue loss. • Develops relationships and communicates issues of importance within the department and/or business unit. • Recognizes and recommends operational improvement. Promotes and maintains the accuracy and quality of services, deliverables, and content and direct process improvement projects. • Uses appropriate tools to manage conflict; responds to operational issues within defined areas of responsibility while handling special projects. • Monitors and ensures compliance with department, business unit, and regulatory agency standards and practices. • Performs other duties that maybe assigned from time to time. Qualifications we seek in you! Minimum Qualifications • Bachelor’s degree • Proficient in MS Office (Excel, Word, Powerpoint, etc.)• High energy and commitment levels and possess “can-do-attitude” at all times • High people management skills • Ability to perform in a fast-paced and high volume service center • Ability to multi-task alongside compliance to the process Preferred Qualifications/ Skills • Good analytical skills • Good communication and interpersonal skills • Customer Service experience required
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'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ), (int) 2 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ), (int) 3 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ) ), 'job' => array( 'Job' => array( 'id' => '44108506', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Management Trainee', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Management Trainee - HEA011581</p><p><p> Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.  <br></p><p> Inviting applications for the role of Management Trainee, Customer Care!<br> Responsibilities <br>•    Leads a team of process associates in day-to-day functions, including directing, planning, supervising and evaluating the work of assigned staff. Coordinates work flow to achieve the volume encouraged to meet operational requirements.  <br>•    Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.  <br>•    Develops staff by assessing assigned staff’s proficiencies and promote training and career planning; coaches employees for career development. <br>•    Monitors performance of his team according to established standards. Provides performance feedback on associates. Prepares fair, accurate and detailed performance reviews. <br>•    Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize potential business risk and possible revenue loss. <br>•    Develops relationships and communicates issues of importance within the department and/or business unit. <br>•    Recognizes and recommends operational improvement. 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If you're an individual looking to excel within this field then Complete Diploma in Human Resource Management is for you.<br></li><li>We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.<br></li><li>All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br></li><li>We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br></li><li>Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.<br></li><li>So, why not improve your chances of gaining professional skills and better earning potential.</li></ul> <strong>COURSE CURRICULUM</strong><p></p><p><strong> Module: 1</strong></p><p></p><ul><li> Defining Human Resources</li> <li> Performing a Skills Inventory</li> <li> Forecasting Techniques</li> <li> Job Analysis</li> <li> Identifying Job Competencies</li> <li> Position Profiles and Job Descriptions</li> <li> Do You Really Need to Hire?</li> <li> Finding Candidates</li> <li> Advertising Guidelines</li> <li> Screening Resumes</li> <li> Preparing for the Interview</li> <li> Conducting the Interview</li> <li> After the Interview</li> <li> Employee Orientation and Onboarding</li> <li> Follow the Leader</li> <li> Planning Training</li> <li> Working With External 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Every institute has a separate HR department that deals with the human resources such as recruiting, solving problems, etc. If you want to manage a good HR department or want to train your employees, then enroll the Complete Diploma in Human Resource Management course and explore the secret techniques of managing the Human resource of your company.</p><p> The course teaches you the how to create a motivation office environment, the ways of selecting the right and skilled candidate for your organisation, the procedures of train your employees and more.<br> <br> <strong>Course Highlights</strong></p><p></p><ul><li>The price is for the whole course including final exam - no hidden fees<br></li><li>Accredited Certificate upon successful completion at an additional cost<br></li><li>Efficient exam system with instant results<br></li><li>Track progress within own personal learning portal<br></li><li>24/7 customer support via live chat<br></li><li>Complete Diploma in Human Resource Management has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br></li><li>This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Complete Diploma in Human Resource Management is for you.<br></li><li>We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.<br></li><li>All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br></li><li>We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br></li><li>Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.<br></li><li>So, why not improve your chances of gaining professional skills and better earning potential.</li></ul> <strong>COURSE CURRICULUM</strong><p></p><p><strong> Module: 1</strong></p><p></p><ul><li> Defining Human Resources</li> <li> Performing a Skills Inventory</li> <li> Forecasting Techniques</li> <li> Job Analysis</li> <li> Identifying Job Competencies</li> <li> Position Profiles and Job Descriptions</li> <li> Do You Really Need to Hire?</li> <li> Finding Candidates</li> <li> Advertising Guidelines</li> <li> Screening Resumes</li> <li> Preparing for the Interview</li> <li> Conducting the Interview</li> <li> After the Interview</li> <li> Employee Orientation and Onboarding</li> <li> Follow the Leader</li> <li> Planning Training</li> <li> Working With External 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You will gain real-life insight knowledge into the world of people management and culture.</p><p>You must complete six core modules to be awarded with a Level 5 qualification that is accredited by the Chartered Institute of Personnel and Development (CIPD), an awarded Chartered status for HR and L&D professionals.<br> <br><strong> What are the benefits of choosing We-are-HR as your Training Provider for CIPD Level 5 Qualification?</strong><br><ul style=""><li style="">Expert tutors delivery and support</li><li style="">Unlimited 1-2-1 Support as we treat every learner as an individual</li><li style="">Blended learning</li><li style="">Dynamic e-learning platform</li><li style="">1-2-1 Career Coaching Session</li><li style="">Interest-Free Payment Plan</li><li style="">Future Development</li><li style="">CV Advice and Support</li></ul> <strong><p><strong>The six core unit modules you will learn on the CIPD Level 5 Diploma in Organisational Learning & Development are:</strong></p><p><strong>Core Modules</strong></p></strong><ul><li><strong>Unit 1: Professional Behaviours and Valuing People -</strong> Learn how to champion inclusive and collaborative strategies, arguing the human and business benefits</li><li><strong>Unit 2: Organisational Performance and Culture in Practice -</strong> Examine factors and trends that impact business strategy and workforce planning</li><li><strong>Unit 3: Evidence-Based Practice - </strong>Develop on evidence-based practice, tools and methods to diagnose workplace issues, challenges and opportunities</li><li><strong>Unit 4: Support Self-Directed and Social Learning - </strong>Study steps organisations take to encourage learning and how digital innovations encourage self-direct learning</li><li><strong>Unit 5: Learning and Development Design to Create Value - </strong>Evaluate what needs to be considered when designing learning and development</li><li><strong>Unit 6: Facilitate Personalised and Performance-Focused Learning - </strong>how to develop personalised learning outcomes and support the needs of learners</li></ul> <strong><p><strong>Optional Modules (choose one)</strong><br></p></strong><ul><li> Advances in Digital Learning and Development</li><li> Specialist Employment Law</li></ul></p>', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'L&D Manager,Sr Manager L&D,Organisational Development Manager,Learner Manager,Digital Learning Manager,Training Manager,Content Manager,Development Manager', 'eligibility' => 'This diploma is for those aspiring to take next steps in career in people practice management. Level 3 CIPD is desired but relevant work experience is considered.', 'school' => 'We-are-HR', 'keywords' => 'CIPD,HR,Learning and Development,Level 5,L&D', 'location' => 'United Kingdom', 'duration' => 'Upto 18 Months', 'timing' => 'Weekdays', 'cost' => null, 'discount' => null, 'eligibility_criteria' => null, 'job_matching_keywords' => 'CIPD', 'boosted' => null, 'lang_code' => 'ar', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '44108506', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Management Trainee', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Management Trainee - HEA011581</p><p><p> Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.  <br></p><p> Inviting applications for the role of Management Trainee, Customer Care!<br> Responsibilities <br>•    Leads a team of process associates in day-to-day functions, including directing, planning, supervising and evaluating the work of assigned staff. 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الشركة المعلنة عن الوظيفة
Genpact
Genpact is a global business process management and services and IT corporation[1] with key offices in New York City, United States.[2] It's listed on the New York Stock Exchange under the symbol G.[3][4]In 2016, the company reported net revenues of US$2.57 billion with more than 77,000 employees in 20 countries.[5] Genpact provides consulting services to hundreds of clients, including approximately one-fifth of the Fortune Global 500.[6]
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