Customer Service and Social Media Moderator

Job Description

We are seeking a dedicated and proactive Customer Service and Social Media Moderator to join our team. The ideal candidate will be responsible for handling customer inquiries, closing sales, moderating our social media platforms, and generating reports for management on customer service data. This role requires someone who can actively engage with our customer base, build strong relationships, and seek out partnership opportunities through cold outreach.

Key Responsibilities

• Customer Service:
  • Respond to customer queries via email, live chat, and social media in a timely and professional manner.
  • Resolve customer issues and provide exceptional customer support.
  • Close sales and assist customers through the purchasing process.
  • Create and present reports for management on customer service data and insights.
  • Analyze customer feedback to identify trends and areas for improvement in the customer experience and products.
• Social Media Moderation:
  • Monitor and manage social media accounts (Facebook, Instagram, Twitter, etc.).
  • Engage with followers, respond to comments and messages, and foster a positive community atmosphere.
  • Create and schedule social media posts to enhance brand visibility and engagement.
• Sales and Outreach:
  • Perform cold outreach for B2B partnerships and collaboration opportunities.
  • Develop and maintain relationships with influencers, brands, and other potential partners.
  • Meet or exceed sales targets and contribute to the growth of Basmalabeads.com.
• E-commerce Management:
  • Utilize Shopify to manage and update product listings, inventory, and customer orders.
  • Analyze sales data and customer feedback to improve the e-commerce experience.

Job Requirements

• Experience:
  • Proven experience in customer service and sales, preferably in an e-commerce setting.
  • Experience with social media moderation and engagement.
  • Experience with Shopify is highly desirable.
• Skills:
  • Excellent communication skills in both English and Arabic.
  • Strong interpersonal skills and the ability to build and maintain relationships.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficient in using social media platforms and tools.
  • Ability to generate and analyze reports on customer service data to improve customer experience and products.
• Personal Attributes:
  • Self-motivated and able to work independently.
  • Detail-oriented with strong organizational skills.
  • Passionate about customer service and building a community.