الصفحة الرئيسية المملكة العربية السعودية Customer Relationship Management Specialist
الصفحة الرئيسية المملكة العربية السعودية Customer Relationship Management Specialist
Customer Relationship Management Specialist
تفاصيل الوظيفة
Customer Segmentation and Analysis:Utilize advanced data analytics, incorporating insights from the CDP and CRM, to segment customers based on behavior, demographics, and value.Conduct in-depth analysis to identify trends, preferences, and opportunities for personalized customer engagement.Regularly track and manage churn process, understand trends and dynamicsOmni-Channel Communication:Develop and execute strategies for seamless omni-channel communication, ensuring consistent messaging and a unified customer experience.Leverage the CDP and CRM to personalize communication across various touchpoints, including SMS, whatsapp, emails, mob push, website, and mobile.Retention Strategies:Design and implement retention strategies, utilizing insights from the CDP and CRM to understand customer lifecycles and preferences.Collaborate with cross-functional teams to enhance the overall customer experience and increase customer loyalty.Cross-Selling and Up-Selling:Design and execute initiatives to promote cross-selling and up-selling opportunities.Work closely with product and marketing teams to identify and capitalize on revenue growth opportunities.Campaign Management:Plan and execute targeted CVM campaigns across various channels, ensuring a personalized and cohesive approach.Implement a Loyalty program and recommend strategies to ensure an increase in the perception level of the program.Monitor campaign performance and adjust strategies based on key performance indicators (KPIs).CRM Implementation and Optimization:Oversee the implementation and optimization of CDP and CRM systems to streamline customer-related processes.Ensure accurate data management and integration across CRM platforms.Technology Utilization:Maximize the potential of both the CDP and CRM for customer-centric strategies.Stay informed about emerging technologies and recommend innovations for improved customer management.Collaboration:Collaborate effectively with marketing, sales, product, and customer support teams.Ensure seamless communication and alignment of customer-centric strategies across the organization.
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الشركة المعلنة عن الوظيفة
Confidential
-
Consumer Rights Course Line93 درهم
808 درهممدة الدورة التدريبية: Upto 7 Hours -
Customer Relationship Management Certificate New Skills Academy88 درهم
1,098 درهممدة الدورة التدريبية: Upto 5 Hours
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