Microsoft Team Lead (P7) (ICS Division: Infrastructure & Operations)

Microsoft Team Lead (P7) (ICS Division: Infrastructure & Operations)

Advert reference: uj_001630 Advert status: Online Apply by: 23 August 2024

Position Summary

Job category: Education and Training Campus: Auckland Park Kingsway Campus Contract: Permanent Remuneration: Market Related EE position: Open to all

Introduction

The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice. This technical position will be reporting to the Director of Infrastructure & Operations within the ICS Department. The incumbent will lead a team of IT professionals within the Infrastructure & Operations unit. Focus will be given to Microsoft applications and server infrastructure to ensure a supportive and enabling environment. Upon joining the Department, you will:

Technical Leadership

• Fulfil technical and administrative duties within the department.
• Provide effective delivery capabilities to ensure successful deployment, maintenance, and support of the Microsoft environment, including on-premises and cloud solutions.
• Plan, manage, and coordinate operational activities to ensure continuous availability of Microsoft systems and applications.
• Contribute positively to the advancement of the university’s IT strategy.
• Ensure effective and efficient technical skill and knowledge application.
• Coach and mentor team members on adopted technology best practices.
• Provide technical expertise and guidance to the team on Microsoft technologies and solutions.
• Troubleshoot complex technical issues and provide solutions to ensure smooth operations.
• Stay updated with the latest Microsoft technologies and industry trends to keep the team’s skills and knowledge current.

Operational Management

• Operational excellence - Continuously improving processes and outcomes within the technical team by identifying gaps and implementing effective changes.
• Ensure the IT infrastructure is secure, reliable, and efficient.
• Develop, update, and enforce IT policies and procedures to ensure compliance and security.
• Support implementing and maintaining IT systems, software, and hardware.
• Liaise with vendors regarding incident resolution, infrastructure maintenance, and support contractual obligations.
• Manage the testing and deployment of new Microsoft systems and environments.
• Document and manage Microsoft infrastructure architecture and the lifecycle of Microsoft products.
• Develop, document, and mature operational processes.

Documentation and Reporting

• Maintain accurate and up-to-date documentation of IT processes, systems, and projects.
• Prepare and present regular reports on, but not limited to, access reviews, system changes, project status, and IT operations.
• Ensure all documentation complies with organizational standards and requirements.

Problem Solving and Decision Making

• Make informed decisions that benefit the team and organization, considering short-term and long-term impacts.
• Foster a problem-solving mindset within the team, encouraging innovative solutions and ideas.

Project Coordination

• Negotiate contracts and agreements with vendors and suppliers to secure favourable terms and conditions.
• Plan, initiate, and manage IT projects, ensuring they are completed on time and within budget.
• Coordinate with other departments to understand their needs and ensure IT projects align with business goals.
• Monitor project progress and make necessary adjustments to meet deadlines and objectives.
• Governance: Ensuring adherence to project guidelines, optimizing resource allocation, and maintaining transparency in decision-making processes.
• Contribute to preparing the annual infrastructure and operations budget aligned with the business strategy.
• Draft and evaluate tender documentation to procure the most suitable Microsoft solutions, including licensing, per business requirements.
• Implement and support ICT vendor management, reporting all incidents to relevant parties.
• Consult and advise departments organization-wide regarding their server and application requirements.
• Ensure cross-collaboration with all levels within the organization to provide support.

Minimum Requirements:

• Degree or relevant qualification (NQF 7) with 3 to 5 years' of job-related experience.
• Industry Standard Certification: Relevant Microsoft Certifications.
• Technical middle management: 2 to 3 years of experience in a technical middle management role.
• Proficiency in technical aspects of Active Directory and Entra ID.
• Proficiency in virtualization infrastructure.

Competencies and Behavioral Attributes:

• Demonstrated strong leadership abilities.
• Commitment to delivering high-quality support and services.
• Strong analytical and deep technical skills and knowledge.
• Capable of producing fast-paced but well-considered results.
• Ability to develop new ideas and improve existing ones.
• Maintain high standards and produce high-quality work.
• Structured, organized, and efficient work expected from self and others.
• Self-starter, motivated, organized, and detail-oriented.
• Ability to work both independently and as part of a team.

Recommendations:

• Technical Skills:
  • Proficiency in technical aspects of Active Directory and Entra ID.
  • Technical expertise in Azure infrastructure.
  • Strong skills in Windows Operating Systems.
  • Solid understanding of Intune and MS Office 365, including integration and security.
  • Proficiency in cloud computing and virtualization technologies (Azure, Hyper-V, VMware).
  • Proficiency in writing, modifying, reading, and understanding PowerShell scripts.
  • Strong understanding of networking protocols and security.
  • Familiarity with Microsoft SQL.
• Security:
  • Demonstrated skills in implementing security hardening techniques for Windows environments.
  • Experience in patch management and vulnerability management.
• Experience with Microsoft System Centre Suite: Over four years of experience with:
  • Virtual Machine Manager.
  • Operations Manager.
  • Configuration Manager.
• Identity Management: Strong understanding of identity management practices.
• Project Management: Experience in managing projects effectively.
• Vendor Management: 2 to 3 years of experience in managing vendor relationships.

Enquiries:

Enquiries regarding job content: Mr Hennie Hendriks on Tel: (011) 559-4480 Enquiries regarding remuneration & benefits: Mrs Glaudina Croukamp (HCM Business Partner) on Tel: (011) 559-3467 Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post. #J-18808-Ljbffr