Expert CX Analytics (Proactive Pipeline) - Islamabad

The Expert Process Mapping gathers and interprets data on customer satisfaction, NPS, App Rating, ToM and other parameters for a business. As a customer experience analyst, your job duties include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team.The role reports directly to the Head of Customer Experience and is a solo role. There are no people reporting to this role. A mid management role that requires dedication and clarity business analytics, deep dive analysis andExpert CX AnalyticsWhat does a Expert CX Analytics do?Researches best practices to develop metrics and methods to collect and analyze customer data and feeback.Utilizes data management tools to establish a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments.Creates dashboards, reports, and visualizations to analyze metrics and develop insights from various data sources.Collaborates with cross functional teams to deliver and support end to end customer experience goals, programs and practicesConduct focus groups, customer forums, experience labs for different projects and business needs. Create reports, surveys and analyze data sets.Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.RequirementsWhat are we looking for and what does it require to be an Expert Process Mapping?Bachelor's degree in data science, data management, business management, project management, or in a related field.At least 5 years' experience in data analysis in a related industry.Exceptional leadership, collaboration, and communication skills.Superb analytical and reporting skills.Advanced analytical and problem-solving skills.As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

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