Biz Ops / Product Ops Lead Australia Melbourne

More Good Daysis a VC-backed health tech start-up that helps people manage their chronic pain with digital behavioural treatments. Imagine waking up every day with pain, and there is no cure. Globally, 1 in 5 people suffer from chronic pain. It is the #1 most common chronic condition and the leading cause of disability in the world. As many countries fight an opioid crisis that arose from a genuine need for pain relief, demand and evidence have grown for multidisciplinary and behavioural treatment for chronic pain. However, only 10% of chronic pain sufferers have access to these treatments due to high costs or lack of trained practitioners. More Good Days is an early-stage health tech company looking to make evidence-based opioid-free treatments accessible as a first-line option for chronic pain. More Good Days is a 'for purpose' company founded to create innovative solutions for people with chronic pain. We are a team of clinicians and entrepreneurs who have come together to make evidence-based pain management accessible to everyone that needs it. After recently closing our first fundraising round we are now looking to hire exceptional people to form our founding team members to supercharge our growth. Why join More Good Days? Come be part of a mission-driven start-up in Australia looking to make a real difference in people's lives. As a founding member of More Good Days, you'll have the unique opportunity to shape the direction of the company as well as the freedom and support from our small energetic team who are empowered to make a direct impact through our work. About the role We're on the lookout for a BusOps Lead to build our product and growth operations to be ready for scale. This role will wear multiple hats across the business, continuously identifying and implementing opportunities to improve. More Good Days is a fast-paced, dynamic startup environment, so a desire to work in this type of environment and energy to balance multiple priorities is a must. What you'll do Our number one priority at More Good Days is attracting top talent. This means we are ultimately willing to shape a role and set of responsibilities aligned to your strength and growth ambitions. Some indicative responsibilities include: Product & Sales operations Oversee the smooth running of our product and sales operations across multiple software and tools - making it better, faster, and more effective over time Implement and manage customer relationship management (CRM) systems to support lead capture, follow-up, and client management Setup, maintain our practice management software, process, and procedures Setup, maintain, and improve software and tools used by coaches for client management Resolve technical issues and maintain software related to client communications Monitor and analyse funnel data to identify opportunities for higher conversion Design, implement and evaluate practical experiments to improve funnel metrics Develop and maintain a backlog of ideas and experiments to improve funnel metrics and drive organic growth Data & Analytics Define and implement key performance metrics across various functions Ensure data accessibility for insights and performance monitoring Create and manage relevant metrics and dashboards, adjusting as needed Implement data privacy and security improvements across business Finance & reporting Develop and oversee budgets, spending, and financial forecasts and modelling Support annual reporting required for for investors and other stakeholders Regulatory and Legal Coordinate clinical, quality and regulatory compliance across our product, services and processes, ensuring we meet internal (and external where necessary) standards for clinical outcomes and ethical parameters. Lead special projects Own and project manage end to end the planning, design, resourcing, and implementation of special projects e.g. launching to a new geography, event, or landing industry partnerships About You 3+ years of experience in high-growth startups, or in companies in the broader ecosystem like consulting, VC or big tech. You are data-driven and possess a strong analytical mind to guide decision-making Able to take a strategic vision and translate it into a clear actionable plan. You are process driven with great attention to detail Quick and resourceful learner who is excited to learn new tools and meet new challenges An ability to juggle multiple priorities in a fast-paced, dynamic environment with a strong bias for action. Excited about startups and using technology to increase access to quality healthcare for everyone. What we offer Equity in the business and a competitive salary High growth opportunity to develop self and others Balance of freedom + support We believe in autonomy, so hybrid work is how we operate. Come in when you need to, otherwise, work how works best for you, even if that's really late or really early How To Apply Send your CV & a short bio to hello@moregooddays.com.au While our preference is full-time candidates based in Melbourne, Australia, we're open to exploring remote workingfor the right candidate. Think More Good Days is the place for you? We strongly encourage you to apply. We welcome all levels of experience and are proud to be an equal-opportunity employer dedicated to building an inclusive and diverse workforce.

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