IT Support Analyst

Company : Hastings Deering (Australia) Ltd

About your Role

Hastings Deering is currently recruiting for an IT Support Analyst (Level 2) to join our diverse team to provide quality IT Desktop Support to our valued internal customers. We have a permanent, full-time opportunity available, located in our Mackay branch. A key task of this role is to resolve more complex requests or assign to the appropriate resolver group, whilst ensuring the overall customer service experience is of a high standard.

Reporting to the Manager - Technology Customer Services you will:

Monitor & prioritise the Service Desk ticketing system for tickets assigned to the queue, whilst responding quickly and effectively to requests received through the IT Service Desk and via escalations from management

Provide desktop support and resolve our customer's problems and provide remote troubleshooting support on desktop issues

Document all reported incidents through ITIL practices

Resolve issues for Level 2 Desktop Support and provide equipment and software support where it is part of the service desk remit e.g. mobile phones, tables, phone system, meeting rooms, printers

About you

You will have solid experience working in a customer orientated IT Support Analyst Level 2 role, along with exceptional stakeholder engagement and communication skills. You are solution focused, a self-starter with the ability to work unsupervised along with a high degree of initiative. You must have sound knowledge of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune and Network Connectivity fundamentals. If you have also have Tertiary Qualifications in IT, along with exposure to MS Dynamics AX and Warehouse Management Systems (SCALE) your application will be highly regarded!

About the Benefits

Hastings Deering offers a wide range of benefits including:

A rewarding career with diverse opportunities

A competitive remuneration package

Employee Assistance Program for employees and their families

Discounts on private health, vehicles, travel and more

A culture of inspiration, innovation, collaboration and execution

Ongoing training & support to further your career

Free on-site parking

How to apply

If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and apply now. For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner at celeste.middleton@hastingsdeering.com.au Like the 'Hastings Deering' Facebook page, or find us on LinkedIn. Every day, thousands of people come to work at Hastings Deering and every time they walk through our doors, we want them to know how valued they are. Our Flexibility and Inclusion program, 'Together as One', is designed to create a diverse, inclusive and powerful workforce where all our people feel like they belong and we welcome applications from people of all backgrounds. Current staff members are required to advise their line managers before applying for this role.

Sime Darby Berhad is a partner of choice for the world's best brands in the Industrial and Motors sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 24,000 employees and a presence in 17 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.

#J-18808-Ljbffr Database, Analytics & BI