Senior Associate, Recruitment & Operations

Senior Associate, Recruitment & Operations

This job is for a Senior Associate in Business Operations focused on building client relationships and driving growth. You might like this job because it offers the opportunity to be a trusted advisor, upsell services, and stay updated on industry trends. RM 2800 - RM 4500 Internship 1 week ago

Job Description

As a Senior Associate, Business Operations, you will be responsible for building and maintaining strong relationships with our key clients. You will serve as the main point of contact for these accounts, understanding their needs, and ensuring their requirements are met. Your focus will be on providing exceptional service, promoting customer loyalty, and identifying opportunities to upsell and expand the relationship. This position requires a proactive, results-driven individual with excellent communication and relationship-building skills.

• Building and maintaining strong relationships with key accounts related to the Troopers App. 
• To ensure high levels of customer satisfaction and retention. You will proactively engage with key accounts to understand their goals and challenges, provide tailored solutions, and address any concerns or issues they may have.
• Act as a trusted advisor to key accounts, offering strategic guidance and insights to help them optimize their usage of the Troopers App and achieve their business objectives. 
• To conduct regular account reviews with key accounts to assess their performance, gather feedback, and identify opportunities for improvement. 
• To collaborate closely with cross-functional teams, such as sales, product development, and marketing. 
• To identify opportunities to expand business with key accounts, including upselling additional features or services. 
• To stay informed about industry trends, emerging technologies, and competitive offerings in the industry.

Job Requirements

• Undergraduate diploma in business management, marketing or other related field.
• 1 year of relevant work experience in business development or similar field is an advantage.
• Must be able to communicate in English. Having more than 2 languages is an advantage.
• Excellent Microsoft Office skills; especially Excel and PowerPoint.
• Solid problem solving and critical thinking skills.
• Attention to detail and time management skills.
• Resourceful with a high level of initiative.
• Strong oral and written communication skills.
• Great interpersonal skills and a quick learner.
• Ability to multi-task several projects simultaneously and work under pressure.

Skills

Talent Recruitment Event Management Recruitment Strategies Client Services

Company Benefits

Flexible Working Hours

TROOPERS offers flexible working hours to accommodate diverse lifestyles.

Dynamic Work Culture with Real Impact

TROOPERS fosters a dynamic work culture that thrives on innovation and collaboration. The best idea wins!

Competitive Leave Entitlement

TROOPERS offers a competitive leave structure, including Flexi-Fridays for a better work-life balance.

Accelerate You Growth

Your career and personal growth is our priority and we ensure that in our fast-paced environment

A BetterPlace company

Part of Asia's largest Human Capital SaaS platform

Regional based local company

We are expanding fast, and there are travelling opportunities

Additional Info

Company Activity

Last active - few minutes ago

Experience Level

#NoExperienceNeeded Internship

Job Specialisation

Events Management, Talent Acquisition / Recruitment

Senior Associate, Recruitment & Operations

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