French speakers - Customer Success Manager
دوام كامل
في CPL Healthcare
في
Ireland
نُشرت يوم August 13, 2024
تفاصيل الوظيفة
The job: CUSTOMER SUCCESS MANAGER - FRENCH SPEAKER My client has an exciting opportunity foraFrench speaking Customer Success Managerto join their Dublin team to look after a set of key customer accounts. The role:
- Provide maximum value to customers by building strong relationships
- Drive proactive engagement between the Customers Service teams and the company's products experts
- Develop the company as a trusted partner by assisting customers plan and understand the best ways to utilise their software or products based on the customer’s business needs
- Conduct Customer Satisfaction Reviews with customers on a monthly/quarterly basis to gauge customers’ levels of engagement and provide feedback regarding service improvements
- Respond to potential customer projects as they arise within your accounts
- Support the management of customer projects,
- Act as an extra escalation point for customers particularly when dealing with high priority incidents
- Proficient French speaker
- 3+ years’ experience in a Customer Success/ Account Management Role
- Demonstrated understanding of Customer Success Management and Retention practices.
- Excellent interpersonal skills required particularly the ability to gain alignment and cooperation with colleagues to manage a subset of customers.
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