الصفحة الرئيسية الإمارات العربية المتحدة Telephones Operator
الصفحة الرئيسية الإمارات العربية المتحدة Telephones Operator
Telephones Operator
تفاصيل الوظيفة
What will I bedoing?As a TelephonesOperator, you will accept, deliver and respond to Guest andmanagement messages, enquiries and emergencies using theirknowledge of the hotel facilities, services, and the local vicinityto quickly respond to the customer. A Switchboard Telephonistcontributes to the first impressions of our Guests and, therefore,must perform the following tasks to the higheststandards: Achievepositive outcomes from Guest queries in a timely and efficientmannerAccept and deliver all messagescorrectly and promptly for both Guests andmanagementEnsure all wake up calls take placeat the correct timeDemonstrate knowledge ofall hotel facilities and service and use up-selling techniques topromote these offerings when theappropriateHandle emergency calls immediatelyand relay comprehensive and accurate information, asrequiredDemonstrate a high level of customerservice at all timesComply with hotelsecurity, fire regulations and all health and safetylegislationAttend appropriate trainingcourses, when requiredDemonstrate a knowledgeof all hotel services, local attractions and landmarks in the hotelvicinityFollow company brandstandardsAssist other departments, asnecessaryWhat are we lookingfor?Telephones Operatorserving Hilton brands are always working on behalf of our Guestsand working with other Team Members. To successfully fill thisrole, you should maintain the attitude, behaviours, skills, andvalues that follow:Positive attitude and goodcommunication skills, especially on thetelephoneCommitment to delivering a high levelof customer serviceAbility to work on your ownand as part of a teamCompetent level of ITproficiency Itwould be advantageous in this position for you to demonstrate thefollowing capabilities and distinctions:Previous experience in acustomer-focused industry INT
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الشركة المعلنة عن الوظيفة
Confidential
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