Chief Operating Officer - Clinical Services Aga Khan Development Network

Job title:Chief Operating Officer - Clinical ServicesCompany:Aga Khan Development NetworkJob description :Sector Social DevelopmentAbout the AgencyChartered in 1983, Aga Khan University ( ) is a private, autonomous and self-governing international university, with 13 teaching sites in 6 countries over three continents. An integral part of the Aga Khan Development Network ( ), AKU provides higher education in multiple health science and social science disciplines, carries out research pertinent primarily to low- and middle-income countries and operates 7 hospitals (soon 8) and over 325 outreach clinics, all at international standards. It has almost 2,500 students and 14,000 staff. The University is both a model of academic excellence and an agent of social change. As a leading international institution dedicated to excellence and change, AKU operates on the core principles of quality, relevance, impact and access.AutoReqId3839BRAgencyAga Khan University Salary Salary and package to attract the best candidateRegionSouth Asia The requirements The successful candidate should have:An advanced degree in health care administration such as Master of Healthcare Administration (MHA) or Master's degree in Science or Masters in Business Administration or equivalent from a recognized universityA minimum of 15 years' experience at senior management level in major teaching health care institutions or tertiary health care hospitaland experience in health care quality managementIn depth knowledge in financial management of hospital / health systemsCharismatic and empathetic qualities that can pull together diverse groups for the better servicesHigh tolerance for arduous modelling of consensus from the diverse groupsStrategic and tactical hands-on experience with strong analytical acumenAbility to interact with a diverse group of peopleAbility to realize business opportunities in conformity to business strategyProvide attention to detail and follow-up with the ability to manageAbility to coordinate with teams in a fast-paced professional environmentAn exceptionally bright and articulate communicator with strong negotiation and interpersonal skills.The position Aga Khan University (AKU), chartered in 1983 as Pakistan's first private international university, is committed to the provision of education, research and health care of international standard, relevant to Pakistan and the region. The affiliated Aga Khan University Health System (AKUH) with over 900 beds at stadium road campus and four off campus hospitals are well equipped for investigative services and provides state-of-the-art clinical facilities.The Aga Khan University Hospital in addition to its four Off Campus Hospitals creates access through its Outreach Services which include Clinical Laboratories, Outpatient Medical Centers, Pharmacy services, Home Health, and other services. Outreach Services are designed to provide primary to secondary healthcare services to patients near their homes and are present in several cities across Pakistan. Responsibilities:The Chief Operating Officer - Outreach Services will be responsible for providing strategic direction for Clinical Labs, Phlebotomy Centers, Integrated Medical Services (IMS), Clinical Medical Services (CMS) and Home Health Program (HHP). Other specific responsibilities include:Oversee the effective and efficient operation as planned such that volumes continue to grow; staffing is appropriate and supplies and equipment are maintainedEnsure that labs, IMS', CMS and HHP achieve and exceed key operational KPIs and maintain high quality standards and be accountable for achieving the budget in terms of net surplus as determined by Hospital leadershipWork with all key stakeholders at AKUH Hospitals including Chief Medical Officer, Clinical Chairs and Clinical Faculty to develop alternative models of practice in the community and referral links with the non full-time faculty and community physiciansEnhance Outreach services' branding, partnerships and strengthen institutional presence by acting as the face of front line in the marketplace and healthcare communityAchieve key strategic goals by developing objectives which are to be met in the short term, medium term and long term and identify challengesMonitor the service levels to achieve customer satisfactionEnhance accessibility and contribution of Outreach services to the Hospital by providing vision and direction to expand beyond existing marketsPrepare budget and develop financial feasibility to provide vision and direction in formulating and implementing short- & long-term goals outreach servicesImprove the quality of services by ensuring compliance with ISO / JCIA standardsEnsure effective management of resources by providing leadership and problem-solving support to peers, direct reports and to internal customersSupervise quality assurance and complaint/incident reports data. Follow up on complaints/incident reports and take corrective and preventive measures for improvement.Expected salary :Location : PakistanJob posting date : Wed, 19 Jun 2024 04:26:02 GMTApply for the job now!#J-18808-Ljbffr