Call Centre Officer

Meezan Bank Limited, Pakistan's leading Islamic bank, operating with a network of more than 1,000 branches in over 330 cities across the country, is seeking applications from individuals meeting the following criteria:Eligibility:Experience:Fresh candidates (candidates with experience may also apply)

Qualification:Minimum Bachelor's degree from a reputable university

Qualification in Islamic Finance will be preferred

Age:Up to 30 years

2 years' age relaxation for the following candidates:

Hafiz-e-Quran

Those who have completed their Dars-e-Nizami or Shahadat Ul Alamiyah and possess an HEC equivalency letter

Differently-abled persons

Key Responsibilities:Provide customer service promptly and courteously through various communication channels such as phone and chat

Diagnose and troubleshoot customers' complaints related to products and services. Escalate unresolved issues to higher-level support teams when required

Develop a deep understanding of the products, services, and policies to provide accurate information to customers and guide them effectively

Collaborate with other teams, such as branches and Head Office departments, to ensure a cohesive customer experience

Skills Required:Excellent communication skills, both written and verbal (fluent in Urdu & English)

Good interpersonal skills

Capable of multitasking and working under pressure

Patience and willingness to work flexible hours, including weekends

Strong problem-solving and analytical skills

Compensation & Benefits:Bank contract

Market competitive salary with shift allowances

Opportunities for professional growth and advancement

Annual increments, and performance-based bonuses

Health and Life Takaful coverage, and much more

Location: Multan & KarachiLast date to apply: 30th June, 2024#J-18808-Ljbffr