Customer Success Manager

About the Role:Grade Level (for internal use):

09The Title:Customer Success Manager

Number of Positions:2

Grade:8 (Core Role), 9 (Strategic Role)

TheRole: As an Associate, you will partner with Relationship Managers to execute client outreach initiatives.

TheLocation: This position is based in Islamabad, Pakistan.

TheTeam: You will be joining a group of 19 local team members along with many counterparts globally.

WorkShift: It is a permanent night shift role (5PM-2AM or 6PM-3AM).TheImpact: Our client services teams' key responsibility is to improve product usage by allowing clients to use our tools and applications essential to their workflow. This in return allows S&P Global Market Intelligence to generate higher renewal rates, drive usability and facilitate our clients' decision-making process. If you are a self-starter who can work independently, yield quality results on pre-defined targets, exhibit good interpersonal skills, we would like to talk to you!What's in it for you: We are a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.

Based on planned growth & initiatives, you can emerge to Senior Client Relations Associate level and/or more and act as a resource for the team, particularly mentoring your teammates in offices across the globe.

The opportunity will help you expand your business intelligence by learning how S&P Global impacts clients' day to day workflow and decision-making processes & build industry knowledge.

Additionally, you will learn & apply the Diagnostic Relationship Management approach during client interactions.

Responsibilities:

Address incoming client questions or issues

Research client responsibilities, business drivers, and team structure to identify viable opportunities

Maintain accurate and up-to-date outreach records in Salesforce.com

Monitor and analyze usage reports to identify outreach opportunities for Relationship Managers

Promote discovery diagnostic conversations with clients to assess the viability of business opportunities

Provide backup support when Relationship Managers are traveling. Assist with travel planning and meeting scheduling

BasicQualifications:

Effectively communicate technical concepts to clients and internally with all levels of management

Ability to determine solutions for customers and get the "big-picture" view of the client from a client relations standpoint

Proven aptitude for problem-solving and critical thinking

Excellent written and oral communication skills

Deep understanding of the finance industry, players, and roles

Intermediate level of computer skills and proficiency in MS Office software

You should have the ability to prioritize and manage multiple tasks at a time and remain cognizant of deadlines and schedules

About S&P Global Market IntelligenceAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visitwww.spglobal.com/marketintelligence.

What's In It ForYou?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.We start with a foundation ofintegrityin all we do, bring a spirit ofdiscoveryto our work, and collaborate in closepartnershipwith each other and our customers to achieve shared goals.Benefits:

We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.For more information on benefits by country visit:https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.-----------------------------------------------------------

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:EEO.Compliance@spglobal.comand your request will be forwarded to the appropriate person.US Candidates Only:The EEO is the Law Posterhttp://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfdescribes discrimination protections under federal law.

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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)Job ID:300120

Posted On:2024-05-22

Location:Islamabad, Pakistan#J-18808-Ljbffr