SalesForce Service Cloud Consultant

SalesForce Service Cloud Consultant

Job Description

We are currently seeking a highly skilled and experienced SalesForce Service Cloud Consultant to join our team. As a SalesForce Service Cloud Consultant, you will be responsible for providing expert guidance and support in the implementation, customization, and optimisation of SalesForce Service Cloud for our clients in the Banking and Finance industry.

Job Duties

Collaborate with clients to understand their business requirements and translate them into effective SalesForce Service Cloud solutions

Design and configure SalesForce Service Cloud based on industry best practises and client-specific needs

Provide technical expertise in SalesForce Service Cloud implementation, customization, and integration

Create and maintain comprehensive documentation of system configurations, customizations, and business processes

Train end-users on SalesForce Service Cloud functionality and best practises

Collaborate with cross-functional teams to ensure seamless integration of SalesForce Service Cloud with other systems

Participate in system testing and quality assurance activities

Stay up-to-date with SalesForce Service Cloud releases, features, and functionalities

Identify and recommend process improvements to enhance the efficiency and effectiveness of SalesForce Service Cloud usage

Required Qualifications

Proven experience as a SalesForce Service Cloud Consultant or similar role

Demonstrated expertise in SalesForce Service Cloud implementation, customization, and integration

Strong knowledge of SalesForce Service Cloud functionality, features, and best practises

Excellent problem-solving and analytical skills

Ability to collaborate effectively with clients and cross-functional teams

Exceptional communication and presentation skills

Detail-oriented with strong organisational and time management abilities

Education

A Bachelor's degree in Computer Science, Information Technology, or a related field is required for this position.

Experience

Minimum of 5 years of experience in SalesForce Service Cloud implementation and consulting is required.

Knowledge and Skills

In-depth knowledge of SalesForce Service Cloud platform

Proficiency in SalesForce Service Cloud configuration and customization

Experience with SalesForce Service Cloud integration with other systems

Strong understanding of CRM concepts and best practises

Ability to analyse complex business requirements and translate them into technical solutions

Knowledge of Agile development methodologies

Experience with data migration and data management in SalesForce Service Cloud

Preferred Qualifications

SalesForce Service Cloud Consultant Certification

Experience working in the Banking and Finance industry

Knowledge of SalesForce Lightning Experience

Working Conditions

This is a contract position located in Gauteng, Johannesburg Metro, Johannesburg. The expected working hours are full-time. The primary and secondary industries associated with this role are Banking and Finance. The salary for this position is ZAR0 - ZAR0 per hour.

#J-18808-Ljbffr IT, Technology & SAP