Aftersales Brand Lead Jobs in Dubai | Al Futtaim

1- Aftersales Brand Lead

Job: Full Time

Location: Dubai, UAE

Job Responsibilities:

Relationship management - To nurture a strong relationship with the principal that ensures the potential of the brand in the region is maximised through creating win-win collaborative action plans and enabling agility and adaptability to navigate change.

Annual and Mid-term Plan - Develop, align, and monitor execution of strategy and action plans agreed with Principals. Financial, operational and Customer KPI target alignment and achievement.

Principal audit visits

Responsible for planning and execution of Principal audit activities in both Service and Parts area. Follow up activity with branches on action plan progress to improve the gaps.

Job Requirements:

This position requires business maturity and excellent judgment. Successful candidates generally have 8-12 years in Automotive Aftersales department with 2-3 years in an Aftersales Manager position.

Experience in optimization of Automotive Services.

Experience in Omnichannel Customer Experience Mapping with creation of an effective CRM environment that engages the customer along their journey and tools/systems to measure the effectiveness of touchpoints.

Experience in using methodologies for developing innovation including but not limited to Six Sigma, Agile & Design Thinking.

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