Customer Service Team Lead
تفاصيل الوظيفة
Job DescriptionManages the functioning and day-to-day activities of groups.Establish precise targets and key performance indicators for the team.Assign objectives and duties to others and guarantee that they accomplish their goals on a daily, weekly, and monthly basis.It should be good in attrition & shrinkage.Conduct performance reviews on a regular basis. Motivate the team.Determine the necessary training needs and provide information on actions taken.Pay attention to the suggestions and opinions of colleagues, and deal with any issues or disagreements that may arise.In charge of distributing the schedule to the members of the team.Gives recommendations to improve procedures for management.KRA of Team Leader in BPO PRB
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