MS Technical Specialist

L3 engineer to support the Palo Alto Prisma Access Primary Skill - Prisma Access Panorama / Strata Cloud Manager Exp - 6+ Years Location - Bangalore Hybrid - 2 Days work from office (Tuesday & Thursday) Shift - Rotational Shift Work Location - BCIT, Bhartiya City, Thanisandra, Bengaluru Key Roles and Responsibilities: • Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. • Performs necessary checks, apply monitoring tools and respond to alerts. • Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail. • Assists in analysing, assigning, and escalating support calls. • Investigates third line support calls assigned and identify the root cause of incidents and problems. • Reports and escalates issues to 3rd party vendors if necessary. • Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT. • Proactively identifies opportunities for work optimization including opportunities for automation of work. • Coaches L2 teams for advance technical troubleshooting and behavioural skills • May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. • May work on implementing and delivering Disaster Recovery functions and tests. PRB