Team Lead/ Assistant Manager - Law Enforcement Agency
تفاصيل الوظيفة
What You Will Do: Analyze transactions/accounts to avoid potential fraudHandle escalations to satisfaction, conduct RCA, implement corrective and preventive measuresInvestigate, support ticket analysis, to identify and implement process improvementsAggregate data from multiple sources to provide a comprehensive assessmentMonitoring CTF for the accountsCreate reports, summaries, presentations and process documents to display resultsCoordinating with Banks, Cyber cell, local Law Enforcement Agencies & other government bodies for Fraud and suspicious transactions/accounts What You Will Need: Overall 6 years of experience, with 2 years of relevant experience in liaising between the organization and local Law Enforcement Agencies, preferably from a fintech background1-2 years of team management experienceProcess-oriented, proactive and results-driven individualWilling to travel across India for any case representations as per the business requirementsFlexible working on weekends and rotational shifts as per the business requirementsProficiency in Microsoft Excel, Basic SQL knowledgeExcellent command over English in both verbal and comprehension skills Critical thinking skills with the ability to independently solve problems with data PRB
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