Customer Service Specialist

Experience : 2-3 yearsQUALIFICATIONS:A degree in hospitality management, public relations, or a relevant field is preferred but most importantly one needs to be keen on making a career in the events industry.SKILLS:Proficiency in MS OfficeResponsible Creative Thinking Basic Knowledge of Google Sketch, Prezi & CanvaCommunication skills (written & verbal)Organisational skills-SystematicTeamworkTime managementFlexible & AdaptableEye for detailTechnical know-how concerning Light & Sound & InfrastructureKnowledge of Food & Beverage Negotiation skillsLeadership Skill & DelegationCustomer ServiceProblem-Solving SkillsMulti-tasking abilitiesJOB DESCRIPTION Understanding the requirements and the details of each event.Setting regular meeting rhythms with the team.Providing solutions to the problems faced by the team.Following systems and processes tightly. Keeping a backup plan for vendors in crises. Client ServicingBrief from the client & his objective.No follow-ups to be done by the client.Assisting and eventually leading client meetingsUnderstanding client's needs and wantsSupervise elements with attention to financial and time constraintsEnsuring your team can complete all jobs within the stipulated time frameAssist in building relationships with clients to procure new businessAssisting and eventually leading event budget plans within financial constraintsPromptly offer solutions to resolve problemsCreate an experience full of ease and delight for yourself, the team, and the client. PRB