Customer support _billing

Job description Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) -Preferred In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes)Clarity in thought process (Able to articulate his/ her thought)Ability to handle tough situation with customer.Excellent communication skills.Customer handling skills.Strong ability to multitask and take fast decisions independently.Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).Customer Centric & Logical Thinking & Need to be Enough SpontaneousEnsure Timely & Professional Responses to all Queries,Experience resolving customer issues, billing, and/or handling product Q&A.Interest in learning new technologies.Experience promoting and/or selling products and services.Demonstrated communication skills.Resolving device issues using troubleshooting techniques and providing clear and concise information.Reviewing account information and answering questions about billing or services. Job Location - Pune Hinjewadi Phase 3.Shifts - US ShiftsInterview Round - 1. UAT Round 2. Versant Round cut off score 60 and above.WIRELESSJob Role / DesignationCustomer Support for Semi tech process.Customer care representative - >1 yearSr. Customer care representative - >2 yearOpen Positions ( Vacancy)100 in pune with an Immediate effect.CommunicationExcellent Communication skills who can speak with US nativesExperience (Yrs)minimum 1 ys of Int. Bpo voice expShould have computer and Internet knowledge / knowledge of Billing queriesExperience Type (B2B/B2C)B2B and B2CFixed CTC4 lpa to 4.5 lpaOffice LocationPune HinjewadiMode of Work (Onsite/WFH/Hybrid)Onsite - Work from OfficeGeographyUS Telecom ProjectWorking Days5 days per week / split week offIndustry PrefBPOGeography ( Domestic/International)InternationalAge Criteria PRB