Call Quality Audit
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Job title: Soft Skill Quality Audit and Language CoachWork Location: Hyderabad, ChennaiExperience: 0-3 YearsExpectations:Experience in Coaching/Training DeliveryShould be open to work in US Shift.Enjoy challenging and diverse work assignments in a fast-paced environment.Roles and Responsibilities:Monitor calls and emails on communication and soft skills per sampling plans.Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language, culture, etc.Required Skills:Excellent Communication Skills (Written & Verbal)Strong knowledge of customer care processes and techniquesCall quality/ transactional monitoring experiencePlease share your resume to - Vignesh.sekar01@movate.com PRB
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