Team Lead for Sales Insurance (Domestic Voice process)

Team Lead for Sales Insurance (Domestic Voice process)Role Specifications:ShiftGeneral shift -Day Shift Voice/Non-VoiceVoice processDomestic Qualificationmin 10+2 is mandatory Key skillsOver all 3+ years of experinces and min 1 years as Team lead (sales)from BPORound of interview2 Round of interview JD: Over all 3+ years of experinces and 1 years as Team lead (sales)from BPO Need good communication skill from Sales background Domestic processEnsures adherence and meeting the contractual SLA's consistently • Manage the incoming workflow along with focus on team efficiencies (Productivity) • Drive Quality and compliance within the team and inculcate customer centricity • Manage customer escalations, identify the issue, prepare and share the RCA • Drive team performance to achieve the performance benchmark and strive for excellence • Identify areas of improvements within process / team and implement changes in required areas • Is able to communicate clearly, both written and in speech and works accurately and with eye for details • Drive team performance through constant feedback and guide through career progression • Responsible for managing and ensuring on the communication of system issues/outages to all stakeholders • Raise and follow through on the change management request • Ability to manage work efficiently with minimum guidance • Source and implement ideas for ease in day to day operation. Mandatory: • Excellent communication and team management skills • Excellent customer and client relationship skills • Commitment to achieve deadlines provided and result oriented • Ability to make sound judgment & be decisive • Logical thinking and attitude for learning • Delight customers, and go above and beyond the call of duty • Has empathy for the customers situation • Works with highest degree of accuracy and with eye for detail • Build a long-term relationship with the customer in the best interest of both customer and client • Able to work under pressure and with stringent timelines during times of need in rotational shifts/day and even on regional holidays.Interested candidates kindly share across your updated resume in order to conduct a role model discussion @ matildad@hexaware.com.Thanks,Matilda Dmellomatildad@hexaware.com / 9082299130Team CoachHexaware BPS PRB