AM/ Manager - CRM

We are looking for an AM/ Manager - CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.Role & responsibilitiesTimely closure of agreements for buyers and sellers and coordinating the entire documentation till the registryCoordination with bankers, channel partners, internal team, and other departmentsStrategize & achieve the collection targetsMonitor the grievances and escalations received from customersEnsure timely, accurate, and satisfactory solutions are provided to each of these queries.Preferred candidate profileA bachelors degree with a minimum of 2+ years of relevant experienceProven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively.Familiarity with CRM software and tools.Results-driven with a customer-centric mindset.Interested candidate can share resume at hr@houseeazy.com or whatsapp at 9560078207 PRB