Help Desk Technician

Resolved Business IT Solutions Inc. Address: Surrey, BC, V3S 2V7 Wage: $ 31.00 hourly/ 35 hours per week Available position: 1 vacancy Joining date: As soon as possible Employment: Permanent employment, Full time Requirement Language: English Education: College, CEGEP, or other non-university certificate from a program of 1 year to 2 years Experience: 1 years to less than 2 years Work setting Help desk Office building Responsibilities Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize, and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network, and internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform web-server backup and recovery operations. Provide customer service. Experience and specialization Computer and technology knowledge Device drivers Networking software Servers Desktop applications MS office SharePoint TCP/ IP Wireless networks Additional information Transportation/ travel information Public transportation is available. Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Benefits Health Benefits Dental plan Health care plan Paramedical services coverage Vision care benefits Other benefits Free parking available How to apply By email I.T. & Communications